Benefits :

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

ROLE DESCRIPTION :

As an Office Manager with Sonia Olivo State Farm Insurance, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Sonia Olivo, State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS :

• Excellent communication skills - written, verbal, and listening

Highly organized and detail-oriented

• Experience in customer service required
• Experience in  managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Experience with Salesforce / CRM preferred
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Property and Casualty General Lines License
• Life and Health License

BENEFITS :

• Paid time off (holidays and personal / sick days)
• Salary plus commission / bonus
• Growth potential / opportunities for advancement within my agency