Office secretary Jobs in Lynn, MA

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type : Full time Department : South End Recovery Services All Locations : 1601 Washington Street, 79 Paris Street Position Summary : The Practice Secretary plays a vital role in supporting the Recovery Services program across both the South End and East Boston locations. This position involves performing a wide range of clerical and reception activities, greeting patients and visitors with excellent customer service, and screening walk-ins to practice. Monday – Friday, 8 : 00am -5 : 00pm. Monday-Friday, 8 : 00-5 : 00pm and may require flexibility. Essential Duties and Responsibilities : Provider and Patient Support :

• Effectively screens incoming calls for the department.
• Monitor department / providers schedules and in-basket pools to ensure timely responses.
• Assist with provider inquiries regarding patient scheduling, account status, or referral progress.
• Serve as the first point of contact for patient inquiries and appointment changes. Scheduling & Appointment Management :
• Schedule, reschedule, and cancel appointments as per provider or patient requests.
• Conducts calls to confirm appointments.
• Handle incoming patient calls and messages regarding appointment inquiries and scheduling changes.
• Track and manage patient follow-ups and cancellations as needed. Documentation & Communication :
• Sort, fax, and scan patient documents and ensure they are accurately added to patient records.
• Assist with the completion of clinical forms, letters, and other documentation as directed by providers.
• Maintain clear and empathetic communication with patients and staff through written, electronic, and verbal interactions. Collaboration & Teamwork :
• Interact with / manage inquiries from NH and outside providers to facilitate access to care.
• Work collaboratively with co-workers, share knowledge and expertise, and lend assistance to ensure department goals are met.
• Demonstrate professionalism, courtesy, and positivity in all interactions with patients and colleagues.
• Provide backup support for the East Boston location and assume the responsibilities of the Patient Access Coordinator for the Behavioral Health departments, as needed. Other Duties :
• Responsible for maintaining, troubleshooting, and obtaining services for equipment and / or facility related issues.
• Keeps track of and orders office supplies, based off assignment.
• Perform any other duties / workflows authorized by management or as needed for the smooth operation of the department.
• Engage in continuous learning and professional development to improve job performance and patient care.
• Participates in required departmental activities and meetings.
• Responsibility to enter and track incident reports for the health center and for BSAS
• Prepares and sends required letters to BSAS, with management assignment.
• Maintain excellent punctuality and attendance.
• Adheres to all NeighborHealth and departmental policies and procedures. Qualifications and Requirements : ​EDUCATION :
• High school diploma or equivalent required; associate's degree in healthcare administration or related field preferred. EXPERIENCE :
• Previous experience in a healthcare setting. SKILLS / ABILITIES :
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and electronic health record (EHR) systems.
• Excellent communication and customer service skills, with the ability to interact with patients, providers, and staff in a respectful and compassionate manner.
• Detail-oriented, with strong problem-solving skills and the ability to prioritize tasks effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bilingual (English / Spanish) required. Starting at $20.00 and up to $27.00 based on experience. EEO & Accommodation Statement : NeighborHealth is an equal employment / affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and / or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request Federal Trade Commission Statement : According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement : NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.