Datum Technologies GroupDetroit, MI, United States
8 hours ago
Job type
Full-time
Job description
Field Engineer
Long Term Contract
Detroit MI
Qualifications :
Experienced in FE Backfill DTW Day-to-Day Break / Fix support with IMAC (Install, Move, Add, and Change) requests.
Skilled in Customer Service , Desk-Side Support , and Windows OS troubleshooting.
Specific Qualifications :
Proficient in providing technical support and maintaining IT infrastructure across office environments, reservation centers, and airport locations.
Strong focus on customer service , with the ability to troubleshoot and resolve complex issues efficiently.
Responsibilities :
Provide comprehensive operational support for IMAC requests within the IT infrastructure at various locations, including office spaces, reservation centers, and airports.
Field service and dispatch support : Offer service and customer support during site visits or remote dispatches.
Diagnose and resolve technical issues : Identify errors or technical problems and determine the appropriate solution.
Generate detailed service reports : Document all service interactions, detailing problems, resolutions, and customer feedback.
Process documentation : Maintain clear and organized records of technical processes and solutions.
Performance data analysis : Collect and review data to provide technical assistance and improve service delivery.
Workflow and scheduling : Align daily tasks and troubleshooting with team schedules for optimal service delivery.
Solution documentation : Provide accurate documentation for resolving complex issues, ensuring all steps are detailed.
Workaround procedures : Develop temporary solutions when standard procedures fail, ensuring minimal disruption to operations.
Technical troubleshooting : Assist field engineers, technicians, and customers with software and setup errors by providing clear technical solutions.
Customer relationship management : Foster positive relationships with clients, ensuring satisfaction and effective communication.
Safety compliance : Ability to safely use ladders for on-site installations and troubleshooting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."