Onboarding specialist Jobs in Alexandria, VA

Imagine being at the ground floor of a venture that's transforming one of life's biggest purchases - autos. Amazon Autos is reimagining the entire car shopping experience, and we need a visionary leader to help us scale the business.

Join Amazon Autos team on an exhilarating journey to reinvent the car shopping experience! We’re transforming how people discover, compare, and purchase vehicles - and we’re looking for passionate self-starters ready to fuel our growth in a fast-growing and highly innovative startup environment. This is your opportunity to join a startup venture in the early stages of its development and be a key player in shaping the future of the automotive industry.

As Head of Seller Onboarding, you will be the architect of how automotive dealers join and thrive on Amazon Autos. This isn't just any Customer Solutions role - it's your chance to build something from scratch, lead a talented team, and leave your fingerprints on an entirely new business vertical at Amazon. You will get the opportunity to collaborate with cross-functional internal and external leaders, prioritize the right inputs to deliver key outputs, and improve Seller’s onboarding experience on Amazon Autos. The leader will effectively manage multiple workflows in an entrepreneurial environment by identifying ways to streamline processes, create scalable tools in collaboration with product management and engineering team, and build mechanisms that increase visibility and communication to key stakeholders. The leader will demonstrate a high level of ownership and the ability to deal with ambiguity including:

Key job responsibilities
* Lead and inspire a high-performing team dedicated to creating seamless onboarding experiences for automotive sellers.
* Build from early growth to scalable business: Design scalable processes, tools, and mechanisms that will support thousands of dealer partnerships.
* Drive cross-functional collaboration with product, engineering, business development, and operations teams to solve complex challenges.
* Own the vision and execution of seller onboarding strategy, identifying bottlenecks, and build innovating solutions.
* Create visibility: Develop communication frameworks and dashboards that keep stakeholders informed and aligned.
* Thrive in ambiguity: Navigate the exciting uncertainty of early stage business while maintaining focus on what matters most.

A day in the life
Your morning might start with a stand-up with your onboarding team, reviewing yesterday's dealer activations and troubleshooting a technical issue that's blocking three new partners. By mid-morning, you're in a working session with engineering, whiteboarding a new automated workflow that could cut onboarding time in half.
After lunch, you're presenting your quarterly roadmap to senior leadership, backed by data showing how your process improvements have increased dealer satisfaction scores. The afternoon brings a strategy session with your business development counterparts - you're designing the onboarding experience for a new vehicle category launching next quarter.
You wrap up the day reviewing your team's progress, mentoring a program manager on stakeholder communication, and sketching out ideas for a self-service onboarding portal. It's fast-paced, it's challenging, and no two days are the same. You go home knowing you've moved the needle on something that will change how millions of people buy cars.

BASIC QUALIFICATIONS

- 5+ years of program management, project management or product management experience
- Experience creating and implementing large-scale programs
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in analyzing data to drive decisions
- Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency

PREFERRED QUALIFICATIONS

- Experience in e-commerce, digital advertising, or media
- Experience working with and managing third party vendors
- Experience working within a high-growth, technology company
- Experience coordinating between technical teams, peers and business stakeholders
- 6+ years of change management experience

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