Onboarding specialist Jobs in Burbank, CA

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary :

The Transaction Banking Product and Digital Channels teams consist of skilled Product Managers, Business Analysts, Technical Support representatives, and Project Managers dedicated to developing and maintaining online banking products that fulfill our customers’ financial requirements. This mid-level role is intended for a motivated professional with 6+ years of experience seeking to advance their career in Digital Product Management. The successful candidate will collaborate with Senior Product Managers to ensure the delivery of a modern, seamless onboarding experience via the MUFG Exchange platform, as well as oversee self-service functionalities.

Major Responsibilities :

• Manage high visibility onboarding strategy and initiatives with multiple stakeholders to drive alignment and an improved customer experience
• Partner with technology, operations, sales, compliance risk and client delivery to build and deliver a new onboarding and maintenance experience for MUFG’s digital channels
• Produce and commercialize metrics and key details for self-service onboarding and maintenance of customers
• Works with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
• Analyze market trends to identify opportunities to partner with FinTech services.
• Works with internal teams to ensure that front line personnel are trained on all aspects of our Digital Products; this may involve updating product demos and user guides and facilitating training or Q&A sessions.
• Works with Product Managers on competitive analyses, reporting on product performance metrics, strategy planning and presentations.
• Assists with routine vendor management and risk management tasks.
• Helps coordinate internal communications, marketing activities and schedules.
• Advocates for outstanding customer experiences.
• Supports online product deployments. Related activities may include the creation of product bulletins, updating the intranet site, user acceptance testing, and production validation activities (may occur outside of business hours).
• Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training.

Requirements :

The typical base pay range for this role is between $134K - $169K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and / or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.