Onboarding specialist Jobs in Denver, CO

Director of Client Onboarding & Enablement

Denver

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countrieswe're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 1,000+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our peoplethe Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to workto believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the Role

FareHarbor is seeking a strategic, operationally strong, and innovative leader to serve as our Director, Client Onboarding & Enablement. This role will lead a large, manager-led organization responsible for helping new clients join and adopt our software successfully, supporting select live-client technical build and training needs, and enabling our commercial success through training streamlined operations while evolving our onboarding model to scale with the business.

This leader will sit at the center of the Commercial organization, partnering closely with Sales, Account Management, Support, Operations, and Product to accelerate client acquisition, reduce friction across the client journey, and improve the efficiency and effectiveness of onboarding at scale. The role will oversee and accelerate dashboard building and implementation, client training, select live-build and live-training workflows, and website integrations, while helping shape the future structure of those services over time.

Success in this role will require a leader who can both run a complex organization and transform it: building more scalable and repeatable onboarding experiences, introducing digital and automated solutions, and aligning service delivery to improve client activation, operational efficiency, and long-term customer value.

What You'll Do Here

• Lead the Client Onboarding & Enablement Organization
• Own and Evolve the Onboarding Strategy
• Accelerate Client Launches and Improve Commercial Outcomes
• Build a Scalable Service Model
• Drive Automation, AI, and Digital Enablement
• Strengthen Operational Excellence
• What Success Looks Like

Requirements

• Required Experience
• Preferred Experience

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $ 102,258-$153,387, plus 20% bonus potential

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.