Onboarding specialist Jobs in Miami, FL

Job Description

Position Summary

The Reductions Specialist plays a critical role in maximizing client recoveries and ensuring an exceptional client experience through the settlement and case closing process. As the final point of contact before case resolution, this position requires strong negotiation skills, attention to detail, professionalism, and a client-first mindset.

The ideal candidate has experience working in a plaintiff personal injury law firm, understands medical billing and lien resolution, and can effectively negotiate reductions with medical providers, manage case-related documentation, and maintain consistent communication with clients throughout the reductions process.

Key Responsibilities

Client Communication & Case Management

• Initiate a welcome call upon assignment of each case and educate clients on the reductions and settlement process.
• Serve as the primary point of contact for clients throughout the reductions phase.
• Maintain regular communication with clients and provide status updates at least every two weeks.
• Respond promptly and professionally to client questions and concerns.
• Schedule in-office appointments when necessary.

Reductions & Negotiations

• Review settlement files and identify all outstanding medical balances, liens, and obligations.
• Verify damages and ensure all treating providers are identified and accounted for.
• Confirm PIP benefits, health insurance information, and medical provider balances.
• Negotiate reductions with medical providers, hospitals, lienholders, and other entities to maximize client recoveries.
• Prepare and submit reduction requests in a timely manner.
• Review provider ledgers and billing records for accuracy and completeness.
• Follow up with providers to ensure timely responses and resolution of outstanding balances.

Documentation & Compliance

• Accurately document all case activity, phone calls, correspondence, and updates in Litify and other case management systems.
• Upload, organize, and maintain case-related documents and releases.
• Ensure all required documentation is complete and compliant with firm procedures.
• Screen files for potential discharge issues and escalate concerns as appropriate.

Case Closing & Settlement Support

• Prepare draft closing statements and settlement-related documentation.
• Verify final balances and ensure accurate distribution calculations.
• Coordinate with internal departments to facilitate timely case resolution and settlement disbursement.
• Perform final file reviews to ensure accuracy and completeness before closing.

Quality Control & Reporting

• Conduct regular self-audits to ensure accuracy, compliance, and productivity.
• Monitor assigned caseloads and meet established productivity and performance goals.
• Develop and maintain weekly projection and status reports.
• Identify opportunities to improve processes, client satisfaction, and operational efficiency.

Client Experience & Firm Growth

• Deliver a high level of customer service and professionalism throughout the client journey.
• Request client testimonials and Google reviews following successful case resolution.
• Contribute to the firm's reputation by providing an exceptional client experience.

Required Qualifications

• Minimum 2 years of experience in a plaintiff personal injury law firm.
• Experience with medical bill reductions, lien resolution, or settlement processing.
• Strong understanding of medical billing, provider balances, and personal injury settlements.
• Excellent negotiation and communication skills.
• Strong organizational and time management abilities.
• Ability to manage a high-volume caseload while maintaining accuracy.
• Experience using case management systems such as Litify, Salesforce, or similar platforms.
• Proficiency in Microsoft Office Suite.

Working schedule: Monday - Friday 8:30AM to 5:00PM

Qualifications

• Bilingual English and Spanish.
• Experience negotiating hospital and provider reductions.
• Experience preparing closing statements and settlement disbursements.
• Knowledge of PIP, health insurance liens, Letters of Protection (LOPs), and medical provider billing practices.

Additional Information

• Location disclaimer: This position is open to work at our office 5 days a week.
• Office Locations: 7900NW 154th Street, Suite 101 Miami Lakes, FL 33016
• Position Type: Full Time (8:30 AM - 5 PM EST)

Additional Information

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Join Our Team

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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