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Online Reputation Specialist
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DaBellaDallas, TX, United States- Full-time
Description
DaBella is searching for an individual that specializes in de-escalating situations and has a passion for upholding brand reputation. The ideal candidate will use clever humor to communicate with our consumers across all online platforms. Our Online Reputation Specialist opening is perfect for a self-motivated, growth minded person who is looking to take complete ownership of their role and the opportunity they must represent DaBella. Status : Full-Time Schedule : 8am-5pm (Monday through Friday) Total Comp : $20.00-$22.00 / hour Overview : The Online Reputation Specialist is responsible for managing DaBella’s online reputation via key social media properties and review sites for both corporate and branch locations. The Online Reputation Specialist responds and interacts with consumers online to build and maintain a strong reputation for DaBella. Essential Functions :
- Monitors and responds to consumers through online social media properties and review sites for both corporate and branch locations. Responds to both positive and negative comments
- Works with the Customer Service Team to communicate resolution across the online platforms
- Monitors the company’s overall online reputation and review status to identify trends and areas of opportunity
- Work cohesively with Digital Marketing and Customer Service teams to protect the brand and promote the growth.
- Take ownership of customers issues via online platforms and follow problems through to resolution, including ensuring internal DaBella employees follow through on resolution
- Develop online reputation procedures, policies, and standards
- Keep accurate records and documentation of DaBella online presence.
Qualifications :
Benefits : Employees and their families are eligible to enroll in :
Additional Perks :
Each DaBella Employee receives :
Learn more about DaBella at www.DaBella.us