Part-time Online Jobs in Newark, NJ

Job Description

Job Description

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique  savoir-faire  of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior is part of the LVMH Group.

Job Description

Click to Discover Where the Dior Client Experience Begins ►

As part of Customer Service Parfums Christian Dior, the Online Beauty Consultant (‘E-BC’) is responsible for addressing every client request from beauty advice to e-commerce journey support, as well as post purchase assistance and ensuring an immersive experience.

The Online Beauty Consultant (‘E-BC’) will provide care and attention to our clients by offering them a personalized and unique experience through dedicated remote

channels (email / livechat / phone calls / Social Media). They will be an ambassador of the brand and will have to embody its values and DNA in all client interactions.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Support Client Journey

• Ensure clients get answers to their requests seamlessly on every channel available (ex. Delivery selection, order status, personal data suppression, cosmeto vigilance, complaints, general inquiries…)
• Ecommerce support : assist clients during their online purchasing journey while enhancing online sales conversion (E-boutique services information, payment methods, navigation & technical issues assistance, etc. …)
• Beauty advice : provide clients with personalized and precise beauty advice to help them choose the right products for their beauty routine
• Client loyalty : maintain the relationship with clients while providing premium care and enhancing profitability (loyalty program related questions, CRM emailing related questions, store events etc. …)

Support Value Generation

Ensure Outstanding Client Experience

SUPERVISION RECEIVED

Team Leader

Qualifications

Client Service & Communication

Problem Solving & Adaptability

Technical & Operational Skills

Preferred Background

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $25-$30 / hour.