Online shopping Jobs in Chicago, IL

Associate VP Digital Experience - Shopping Enrollment Self-Service

Location : Chicago, IL, United States

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Posted on : May 11, 2023

Profile :

Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Digital Experience - Shopping, Enrollment, & Self-Service. In this role, you will set and execute the vision of Humana.com marketing, shopping, enrollment, and self-service digital experiences in alignment with enterprise goals and priorities. Accessibility and simplicity of digital experience is paramount in influencing positive business goals such as shopping, retention, and member satisfaction.

This position calls for a leader with deep knowledge of digital experience levers and connection to business results, persuasiveness through logic and data, and knowledge of how to inspire product culture and groom talent. The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 30-40 associates with at least three direct reports. This position can be located anywhere within the lower 48 states and does not require relocation.

Responsibilities :

• Leverage product management expertise to create simple, personalized, and omni-channel enabled digital experiences.
• Apply key strategies to grow Humana members by actively using digital experience in serving member needs.
• Build roadmaps to enhance Humana's core desktop and mobile web experiences.
• Spearhead digital channel contribution to growth goals by providing digital marketing funnel conversion support.
• Grow the end-to-end shopping funnel conversion and increase digitally assisted sales.
• Enhance and create a seamless guided onboarding experience.
• Reimagine and personalize MyHumana experience to increase self-service use.
• Simplify and personalize the ability for members to access their benefits.
• Collaborate with key product, design, and engineering leaders across the organization.
• Recruit, hire, develop, and lead a high-performing team.

Key Candidate Qualifications :

Scheduled Weekly Hours : 40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. We also provide free language interpreter services.

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