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Last updated: 19 hours ago
Online Customer Experience Specialist

Online Customer Experience Specialist

Biophotas, Inc.Tustin, CA, US
Full-time
Celluma Customer Experience Specialist (E-Commerce & DTC Sales).Onsite – Tustin, CA | Full-Time | $40,000–$65,000 + Bonus. The team at Celluma Light Therapy has big aims – we s...Show moreLast updated: 24 days ago
  • Promoted
Online Order Filling Team Associate

Online Order Filling Team Associate

Sam's ClubGarden Grove, CA, US
Full-time +1
Online Order Filling Team Associate.Gilbert St Garden Grove, CA 92841-2720.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Online Order Filling associates have one ...Show moreLast updated: 30+ days ago
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  • New!
Independent Online Earner - Flexible and Remote

Independent Online Earner - Flexible and Remote

Finance BuzzSanta Fe Springs, California, US
Remote
Temporary
We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....Show moreLast updated: 19 hours ago
  • Promoted
Product Sales, Online Payments

Product Sales, Online Payments

AirwallexAnaheim, CA, US
Full-time
Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses ...Show moreLast updated: 30+ days ago
Online Order Filling Team Associate

Online Order Filling Team Associate

WalmartGarden Grove, CA, United States
Full-time +1
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show moreLast updated: 30+ days ago
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Earn Cash From Taking Surveys Online

Earn Cash From Taking Surveys Online

Earn HausSouth Whittier, CA, US
Full-time +1
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 1 day ago
  • Promoted
Online Remote Work

Online Remote Work

Online Consumer Panels AmericaNorwalk, California, US
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
Online Customer Experience Specialist

Online Customer Experience Specialist

BioPhotas IncTustin, CA, United States
Full-time
Celluma Customer Experience Specialist (E-Commerce & DTC Sales).Onsite - Tustin, CA | Full-Time | $40,000-$65,000 + Bonus. The team at Celluma Light Therapy has big aims - we seek to make a profound...Show moreLast updated: 23 days ago
Online Product Support- Work From Home - No Experience

Online Product Support- Work From Home - No Experience

GL1Tustin, California
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk

KrogerGarden Grove, CA, United States
Full-time
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and de...Show moreLast updated: 4 days ago
Online Data Entry Representative WorkatHome

Online Data Entry Representative WorkatHome

FocusGroupPanelWhittier, CA, United States
Full-time +1
We appreciate you checking us out! Work At Home Data Entry Research Panelist Jobs - Part Time, Full Time.This work-from-home position is ideal for anyone with a diverse professional background, inc...Show moreLast updated: 8 days ago
Fullerton Online is hiring : City Portal Classifieds Publisher & Listings Manager

Fullerton Online is hiring : City Portal Classifieds Publisher & Listings Manager

Fullerton OnlineFullerton, CA, United States
Full-time
Publishers Classified Ads in Fullerton (California).A business listing on the USA online network is different in many ways from other listing or directory sites. A listing on any of our 996 city or ...Show moreLast updated: 12 days ago
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Physician (MD / DO) - Psychiatry - General / Other in Anaheim, CA

Physician (MD / DO) - Psychiatry - General / Other in Anaheim, CA

Locum Jobs OnlineAnaheim, CA, United States
Part-time
Doctor of Medicine | Psychiatry - General / Other.Competitive weekly pay (inquire for details).LocumJobsOnline is working with The Inline Group to find a qualified Psychiatry MD in Anaheim, Californi...Show moreLast updated: 4 days ago
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Online Physics Grader

Online Physics Grader

VirtualVocationsNorwalk, California, United States
Full-time
A company is looking for an Online Physics Olympiad Grader.Key Responsibilities Provide personalized feedback on practice USAPhO tests to enhance students' advanced physics skills Grade assignme...Show moreLast updated: 5 days ago
  • Promoted
Online Data Entry Specialist

Online Data Entry Specialist

TradeJobsWorkforce92701 Santa Ana, CA, US
Full-time
As a Online Data Entry Specialist, you will be responsible for inputting and maintaining data accurately from home, including : input data accurately into company systems from home.Duties and respon...Show moreLast updated: 30+ days ago
  • Promoted
Remote Online Product Support - No Experience

Remote Online Product Support - No Experience

GLOCPAOrange, California
Remote
Full-time
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show moreLast updated: 30+ days ago
Work From Home Teaching English Online

Work From Home Teaching English Online

LaowaiCareerGarden Grove, California, US
Remote
Full-time
Teaching 1-on-3 ESL lessons online to Chinese kids 5-12 years old.Working from anywhere with a computer and stable Internet connection. Pre-job training and on-job training provided.We bring immersi...Show moreLast updated: 30+ days ago
Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk

RalphsVilla Park, CA, United States
Part-time
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and de...Show moreLast updated: 30+ days ago
  • Promoted
Phone Sales Representative, Online Education

Phone Sales Representative, Online Education

ELVTRAnaheim, CA, US
Full-time
Job Opportunity : Phone Sales Representative.ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies.Our unique approach sets...Show moreLast updated: 30+ days ago
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Online Customer Experience Specialist

Online Customer Experience Specialist

Biophotas, Inc.Tustin, CA, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Celluma Customer Experience Specialist (E-Commerce & DTC Sales)

Onsite – Tustin, CA | Full-Time | $40,000–$65,000 + Bonus

The team at Celluma Light Therapy has big aims – we seek to make a profound impact on global wellness.

Transforming just one person’s life, helping them feel better, regain lost confidence, and live an overall healthier existence, is a feeling that can only be experienced. We live for it every day.

Celluma has been growing steadily for over a decade, and with unprecedented demand for LED light therapy, we’re hitting a new stride of growth. As a result, we’re investing in our ecommerce team and looking to build a world-class web customer sales & support team starting with you.

If you are....

  • Passionate about helping people, solving problems, and creating exceptional customer experiences.
  • Thrive in a sales-oriented environment, driven to perform and maximize revenue performance.
  • Skilled at helping customers navigate a broad product line and recommend optimal treatment solutions.
  • A patient, empathetic soul who can calmly and professionally deal with all types of personalities.
  • Not afraid of educating customers about complex, science-related topics in ways anyone can understand.
  • A natural team player with a positive spirit and exceptional communication skills.

Then, apply now to join Celluma Light Therapy, the global leader in LED light therapy devices, as our new Online Customer Experience Specialist . You'll join a fast-growing, collaborative team as the front-line support for our web customers as they navigate a journey to wellness leveraging our award-winning, FDA-cleared devices used for pain management, acne treatment, anti-aging, hair regrowth, and body contouring.

What You'll Do

  • Respond to all web chats, emails, site reviews, and customer inquiries via Gorgias and Shopify
  • Provide in-bound post-purchase support for all web customers
  • Monitor and respond to customer comments and questions across social media platforms
  • Follow up by phone and speak live with customers when needed—especially for order support, complaints, or high-touch sales inquiries
  • Deliver fast, friendly, and empathetic service that efficiently solves problems and builds loyalty
  • Recommend products based on customer needs, symptoms, and indications for use
  • Cross-sell complimentary products, and up-sell when broader solutions are warranted
  • Process returns, exchanges, order changes, warranty claims, and general support tickets
  • Route professional leads (licensed practitioners) to our Clinical Sales team and assigned reps
  • Escalate high-risk situations to management with recommendations
  • Support both DTC and B2B inquiries while driving online sales growth
  • Maintain our standard response templates, FAQs, and knowledge base documentation
  • Train our customer service AI agent for inquiries outside of business hours
  • Make ongoing recommendations to ecommerce team to improve the customer experience
  • Who Thrives in This Role

    You're the kind of person who gets genuinely excited when someone asks you a question about light therapy—even if it's the tenth time you've answered it that day. You believe that education is service, and you approach every customer interaction as an opportunity to help someone improve their health and wellbeing. Whether you're talking to a first-time buyer or a seasoned aesthetician, you thrive on the 1 : 1 connection and treat every question with respect and enthusiasm. You're curious, you love learning, and you're ready to become a Celluma expert who can confidently explain our technology to both retail customers and healthcare professionals. And finally, you authentically enjoy the critical selling aspect of the job; you clearly understand how your ability to deliver a exceptional customer experiences helps our company exceed sales targets and fosters long-term customer advocacy.

    Compensation & Benefits

  • Salary : $40,000–$65,000 (based on experience)
  • Bonus : Quarterly performance bonus based on sales targets
  • Medical, Dental, Vision
  • Medical Plan Sponsorship
  • Paid Holidays & PTO
  • 401k with company matching
  • Employee Discounts
  • Growth opportunities at a fast-growing company
  • Requirements :

    What We're Looking For

    Required :

  • Minimum 18-36 months in DTC online customer service & sales support
  • Experience with Shopify customer & order management
  • Experience with customer service ticketing solutions (examples : Gorgias, ZenDesk, etc.)
  • Experience managing social media communities and responding to customer inquiries on social platforms
  • A patient, enthusiastic communicator who stays calm under pressure and genuinely loves helping people
  • Passion for diving deep into product science and becoming an expert on LED light therapy technology
  • Strong phone skills and confidence speaking directly with customers
  • Excellent written communication and meticulous attention to detail
  • Ability to understand and explain complex scientific concepts in an accessible, friendly way
  • Comfortable handling complaints and creating positive resolution experiences
  • Eagerness to answer every customer question—no matter how basic—with kindness, compassion, and excitement
  • Strong organizational skills and ability to compile and share monthly service reports to management
  • Preferred :

  • Industry experience in health / wellness, skincare, beauty, or medical devices
  • Knowledge of medical aesthetics, wellness, or health tech
  • Experience supporting both consumer (DTC) and professional (B2B) customer bases