Operation specialist • hartford ct
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The average salary range is between $ 37,930 and $ 88,532 year , with the average salary hovering around $ 49,697 year .
HSB, a Munich Re company, is a specialty insurer and risk solutions provider known for its industry-leading equipment breakdown coverage. We combine deep engineering expertise with cutting-edge technology to help clients prevent loss and ensure operational resilience. Our offerings include equipment breakdown insurance and other specialty coverages (cyber, EPLI, service line, home appliances), along with a suite of risk management services powered by 1,200 engineers and inspectors, IoT sensors, AI, and predictive analytics. HSB is redefining insurance by focusing on prevention—not just protection.
About the Role:
We are seeking an experienced and driven Applications Excellence Specialist to support the Custom and Portfolio Risk Solutions (CRS & PRS) divisions. This role is pivotal in designing, implementing, and maintaining key business applications and systems. You will serve as the lead Business Analyst and primary liaison between business units and technology teams, ensuring seamless delivery of application functionality and operational excellence.
Open to all HSB/Munich Re Offices + Remote Options
Key Responsibilities:• System Implementation & Maintenance:
Lead and support the full lifecycle of systems projects—from requirements gathering and documentation to testing and deployment. Ensure systems deliver business value, enhance user experience, and provide efficient access to data and reporting.
• Training & Documentation:
Develop and deliver training materials and sessions for business-managed systems. Collaborate with power users to enhance system functionality and maintain up-to-date documentation.
• Prioritization & Communication:
Manage communication around system status, releases, and updates. Maintain a roadmap of active and proposed changes and ensure stakeholders are informed and supported.
• Technical Support & Troubleshooting:
Provide expert-level support for system issues. Investigate problems, coordinate resources, and implement effective solutions.
Qualifications:
• Bachelor’s degree in Business, Information Systems, Engineering, Statistics, or a related field.
• Proven experience in business analysis and systems implementation, preferably within the insurance industry.• Demonstrated success leading systems and operations excellence initiatives and cross-functional projects.
• Business Analysis training or certification is preferred.
• Experience in mentoring and indirect leadership.
Skills & Competencies:
• Strong initiative and ability to work independently and collaboratively.
• Advanced knowledge of business analysis techniques and IT development methodologies.• Skilled in change management and data analysis.
• Excellent communication, presentation, and facilitation abilities.
• Strong relationship-building and influencing skills across all organizational levels.
• Ability to simplify complex processes and deliver clear, actionable insights.
• Adaptability and a proactive approach to change.
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see
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