Operations analyst Jobs in Plano, TX

We are seeking an Operations Analyst to support our customer-facing organization, spanning Training & Knowledge, Customer Support, and Customer Success . This role will serve as a central analytical partner focused on building performance visibility, executing high-quality analysis, and supporting data-driven decision-making across the customer organization.

This role will interact very closely with the Chief Customer Officer (CCO), this role is ideal for an analytical, execution-oriented professional who enjoys turning complexity into clarity. Initially, the role will focus on executing analysis and reporting, with close partnership and guidance from the CCO. Over time, the Operations Analyst will grow into a trusted thought partner who helps surface trends, sharpen questions, and inform strategic decisions.

This role plays a critical part in bringing clarity and consistency to how we understand and manage the customer experience at scale. By strengthening KPI visibility and customer journey insights, the Operations Analyst will directly influence how we onboard, train, support, and retain thousands of users across our platform.

What You'll Do

Analytical Decision Support

• Execute ad hoc and recurring analyses to support decision-making across the Customer Organization (Training & Knowledge, Customer Support, and Customer Success)
• Translate business questions into structured analyses (e.g., onboarding capacity, workload distribution, training throughput, engagement patterns)
• Prepare clear, executive-ready summaries, visuals, and recommendations for leadership review
• Partner closely with the CCO to refine analytical framing and outputs

KPI Reporting & Performance Infrastructure

Customer Journey, Health & Adoption Analytics

Systems & Process Enablement (Analytical Support)

What We're Looking For

Experience

Skills

Working Style & Mindset

Why Join LeadsOnline?

Be part of a team where your work truly matters. Help law enforcement agencies serve their communities better while thriving in a supportive, mission-driven culture that values Service, Energy, Ownership, and People.

What You Can Expect From Us :

We serve with Energy , diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. Guided by Ownership , we continually push to make our products better and to make each other better.

At LeadsOnline, we take our work seriously but not ourselves. You'll find joy, camaraderie, and fun in everything we do. That's Service , Energy , Ownership, and People in action.

LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.