Operations associate Jobs in Jacksonville, FL

We’re unique. You should be, too.

We’re changing lives everyday.  For both our patients and our team members. Are youinnovative and entrepreneurial minded? Is your work ethic andambition off the charts?  Do you inspire others with yourkindness and joy?

We’re different than mostprimary care providers. We’re rapidly expanding and we need greatpeople to join our team.

The Associate CenterOperations Director is responsible for center operations, includingcenter performance, scheduling optimization, patient experience andcenter culture (turnover / engagement). The incumbent in this rolewill have primary responsibility for day-to-day center operations,including direct supervision of employees. The incumbent isaccountable for ensuring the needs of the center, as well as, itsphysicians, clinicians, care teams, patients and visitors aremet.

ESSENTIAL JOBDUTIES / RESPONSIBILITIES :

• PatientExperience : Enhances the overall patient experience byimplementing best practices and addressing patient feedback toimprove satisfaction.
• SlotUtilization : Optimizes the utilization of availableappointment slots to maximize patient access and operationalefficiency.
• Slots Quality : Ensures the quality of appointment slots, maintaining a balancebetween availability and the needs ofpatients
• Available andAccessible : Ensures that the team is readily availableand accessible to all patients, reducing wait times and barriers tocare.
• Disenrollment : Monitors and manages patient disenrollment rates, identifying andaddressing causes to retain patients and improve continuity ofcare.
• Orphan Patients : Identifies and manages orphan patients (those without assignedprimary care providers) to ensure they receive continuous andcoordinated care.
• Center Culture(Engagement) : Cultivates a positive center culture thatpromotes team engagement and a collaborative working environment.Implement initiatives to boost staff morale andengagement.
• Center WorkforcePlanning : Develops and executes effective workforceplanning strategies to ensure the center is adequately staffed tomeet patient needs and operationaldemands.
• Onboarding of LineStaff : Oversees the onboarding process for new linestaff, ensuring they receive comprehensive training and support tointegrate smoothly into theteam.
• Teammate Retention(Turnover) : Implements strategies to improve teammateretention and reduce turnover rates. Foster a supportiveenvironment that encourages long-term commitment and careergrowth.
• Performs otherduties as assigned and modified at manager’sdiscretion.

KNOWLEDGE, SKILLS ANDABILITIES :

EDUCATION AND EXPERIENCECRITERIA :

We’reChenMed and we’re transforming healthcare for seniors and changingAmerica’s healthcare for the better.  Family-owned andphysician-led, our unique approach allows us to improve the healthand well-being of the populations we serve. We’re growing rapidlyas we seek to rescue more and more seniors from inadequate healthcare.

ChenMedis changing lives for the people we serve and the people wehire.  With great compensation, comprehensive benefits, careerdevelopment and advancement opportunities and so much more, ouremployees enjoy great work-life balance and opportunities togrow.  Join our team who make a difference in people’s livesevery singleday.

CurrentEmployee apply HERE

CurrentContingent Worker please see job aid HERE toapply