divh2Operations Associate Mandarin Fluency Required/h2pLocation: Role will require on-site support across all clinic locations with some remote support./ppRegular travel required between: Diamond Bar, Irvine, Hacienda Heights, Koreatown (Los Angeles)/ppJob Type: Full-Time/ppAbout Us Annie Aesthetic (Annie) is the leading acquirer and operator of best-in-class medical aesthetics and wellness practices across the United States. We take a partnership approach, working alongside each of our clinics to provide financial and operational support to drive growth and enable everyones success. As we integrate the practice into the Annie family, were looking for an Operations Associate to help support our growing team and elevate operational efficiency across our clinics./ppRole Overview The Operations Associate serves as an operational leader who ensures the smooth day-to-day execution of clinic workflowsso Clinic Managers can focus on sales, performance, and strategic growth. This person will play a key role in the successful integration of the practice into the Annie platform, acting as a liaison between field teams and Annie Support Team functions. Fluent in Mandarin candidates are highly preferred./ppKey Responsibilities Day-to-Day Operational Excellence/pulliOversee device maintenance, cash handling, daily deposits, and facility upkeep/liliOwn HRIS-based onboarding and offboarding of employees/liliMaintain accurate inventory processes and supply chain ordering/liliEnsure OSHA/HIPAA compliance and required documentation are up-to-date/liliManage clinic readiness, cleanliness, and client room preparation/liliCoordinate with vendors for service, repairs, and supply deliveries/li/ulpBuild a Strong, Performance-Oriented Culture/pulliTrack and ensure completion of operational SOPs and checklists/liliSet clear expectations for operations and foster a culture of accountability/liliIdentify inefficiencies or bottlenecks in workflows and recommend solutions/liliSupport a team culture grounded in consistency, trust, and ownership/li/ulpTechnology Systems Leadership (Zenoti)/pulliMaintain accuracy and completeness in Zenoti system for appointments, staff data, and client records/liliSupport Clinic Managers and staff in using Zenoti efficiently/liliTroubleshoot or escalate Zenoti issues with good judgment and timeliness/li/ulpCustomer Service Growth Mindset/pulliEnsure a world-class guest experience that results in 4.75-star average ratings across platforms/liliSupport dispute resolution processes professionally and promptly/liliEncourage referrals and drive loyalty through operational readiness and service consistency/li/ulpWhat Were Looking For Core Competencies/pulliOrganization Planning: Ability to prioritize, schedule, and execute operational tasks efficiently/liliProactivity: Takes initiative without being prompted; solves problems independently/liliPersistence: Follows through, even when challenges arise/liliAnalytical Thinking: Understands data, systems, and can make sound operational decisions/liliCreativity: Thinks of innovative ways to support staff and streamline backend processes/liliCommunication: Communicates clearly in writing and speech, in English and Mandarin/li/ulpPreferred Qualifications/pulliExperience in multi-unit operations, medical aesthetics, or retail leadership preferred/liliFluent in Mandarin (including speaking, reading, writing)/liliAbility to travel between clinic locations as needed/liliBachelors degree required/li/ulpCompensation/pulli$65,000-75,000 based on YOE/liliCompetitive compensation including salary bonus./liliFlexible paid time off/liliHealth reimbursement plan/lili401K plan/li/ul/div