Operations coordinator Jobs in Charlotte, NC

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!

The Operations Coordinator - Dedicated Account Specialist is responsible for the safe, efficient, and effective execution of engineering specifications, ensuring installation is performed within the budget of the request, within the time frame set by the customer, and in accordance with customer methods, procedures, and standards. In many cases the Operations Coordinator - Dedicated Account Specialist is the company's direct representative to the customer... balancing resources with customer expectations and requirements.

Responsibilities

• Ensure activities comply with all appropriate OSHA regulations, and to perform operational risk assessments to ensure that risks are mitigated in activities of Operations personnel.
• Interact with customer managers (both financial and operational) ensuring that the installation product meets customer expectations and set standards, and AFL is compensated for agree services.
• Schedule and monitor installation manpower to ensure that hours used are at or below budgeted installation hours.
• Coordinate the efforts of subordinates to ensure project efficiencies, and to review and approve subordinate's timesheets.
• Determine appropriateness of additional compensation requests (change orders) from customers when the scope of installation changes or other factors when AFL should be additionally compensated.
• Ensure subordinates and installers are adequately trained to perform activities to AFL and local standards.
• To effectively communicate to subordinates, peers, and higher management all pertinent issues.
• Perform human resource functions as AFL's representative including evaluate performance of subordinates, recommend retention, recommend advancement, recommend pay changes.
• To act in the capacity of AFL's leader in the assigned area of responsibility.
• To ensure AFL project tracking programs and other required computer-based programs are updated.
• Receiving and Processing Information : Coordinator will answer calls, emails, and other forms of communication to gather information about service requests, emergencies, or delivery needs.
• Operations Coordinator - Dedicated Account Specialist is responsible for assigning appropriate personnel, vehicles, or equipment to the task, ensuring efficient and timely dispatch.
• Providing Information and Support : Operations Coordinator - Dedicated Account Specialist will communicate vital information like addresses, scope of work, time / date due on site and potential obstacles to field units, as well as relaying updates and changes as needed.
• Operations Coordinator - Dedicated Account Specialist is responsible for handling inquiries, resolve issues, and liaise with various parties (customers, suppliers, other departments) to ensure smooth operations.

Personal Qualities

Qualifications

Working Conditions

Equal Opportunity Employer

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