Operations coordinator Jobs in Escondido, CA

Job Description

Job Description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision : a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Operations Coordinator-Telehealth will assist with coordinating and providing panel management services to patients seeking services. This role will improve health outcomes through scheduling preventative and maintenance care appointments, educating patients, and enhancing communication and continuity of care. In addition, this role will work with the team and clinic staff to increase patients’ access to healthcare services and healthcare resources in support of patient’s self-care management goals.

This is a full-time, temporary position. The assignment will be for 3 months, with the possibility of extension. This position is remote, but candidates must be located in San Diego or Riverside County.

Hours : M-F, 8am-5pm(1 hour lunch).

Responsibilities

This position will be primarily focused on administrative tasks.

Patient Service (PSR)

• Serves as a liaison that supports internal communication between the mobile services program, patient navigation center, and clinic staff
• Ensures schedules are maximized and prepped with appropriate visit types for assigned telehealth providers
• Increases productivity by maintaining full provider schedules, scheduling patients for PCP follow-up visits, and filling open slots with same day appointments
• Assists in processing patients to ensure efficient flow from the front to back office (site PSR duties)
• Performs mobile management tasks such as appointment scheduling, recalls, web portal callbacks, and addressing telephone encounters
• Acts as a point of contact for patients and families asking questions and raising concerns through the patient web portal and via phone
• Delegates eCW telephone encounters and web portal messages to medical assistants and providers

Direct Patient Care (MA)

Operational Support

Qualifications

Education / Experience

Additional Qualifications (Knowledge, Skills and Abilities)

Physical Requirements

Pay Range : $24.95 to $34.93 per hour, depending on experience.

Compensation Disclosure : The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to : the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.