The Operations Manager reports to the General Manager and is responsible for ensuring day-to-day operational excellence, service quality, safety compliance, and workforce performance.Oversee daily ...Show moreLast updated: 1 day ago
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New!
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Full-time
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Full-time
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The Operations Manager reports to the General Manager and is responsible for ensuring day-to-day operational excellence, service quality, safety compliance, and workforce performance.
Key Responsibilities
Oversee daily operations, reporting, and data collection
Monitor operational performance, customer satisfaction, and service delivery
Ensure budget adherence in coordination with management
Supervise and support operations supervisors and staff
Identify operational issues and implement corrective actions
Promote safety, productivity, and team engagement
Handle customer complaints, investigations, and follow-up
Support labor relations, including grievance resolution
Maintain staffing levels, scheduling, and payroll approval
Participate in hiring and supervision of operations leadership
Ensure compliance with company policies, contracts, and safety procedures
Perform other duties as assigned
Qualifications
Bachelor’s degree or equivalent experience
3–4 years of related operations or transportation management experience
Proficiency in Microsoft Excel, Word, and Outlook
Valid Driver’s License required
Core Competencies
Communication (written and verbal)
Organization and time management
Sound judgment and decision-making
Customer Service Orientation
Ability to manage multiple priorities
Physical Requirements
Frequent standing and walking
Ability to lift, push, pull, or move up to 75 lbs
Ability to bend, reach, crouch, and climb
Work Environment
Exposure to hot / cold temperatures, loud equipment, and heights