Operations engineer Jobs in Scottsdale, AZ

Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!

What You'll Do

A pplications & Cloud Operations Engineer

• Excellent problem-solving skills which can be leveraged to troubleshoot large, and complex systems.
• Provide extensive technical expertise to identify and restore service disruptions during and after outages and minor to major incidents.
• Learn, improve and maintain strong application or product knowledge in a fast-paced collaborative environment.
• Document technical problems, solutioning, triage steps and remediations for applications, systems, SaaS services, integrations and websites supported at a Tier 2 and 3 level.
• Ability to utilize troubleshooting concepts across multiple technologies and functions in a global and virtual environment to ensure successful remediation of issues or system degradations.
• Proficiency in Microsoft Windows environment
• Understand cloud computing concepts and the ability to analyze and diagnose issues. (Azure cloud computing nice to have but not required).
• Reproduce and / or debug customer application issues by utilizing or repurposing toolsets, scripts or procedures in partnership with DevOps and systems development teams
• Familiar with basic networking concepts.
• Basic understanding of database concepts (preferably SQL).
• Provide strategic influence across groups, projects and products to implement appropriate technology solutions to solve complex business problems.
• Organizational agility - ability to work in a productive and cooperative way with a variety of people ranging from VPs, developers, customers, vendors and support staff.
• Communication capable - ability to relay customer facing issues to backend developers, product owners and vendors with technical clarity.
• Participates in on-call / afterhours support as scheduled within the team and business release cycles

Minimum education qualification

Bachelor's Degree

The benefits our employees enjoy :