Operations management Jobs in Durham, NC

Senior Director, Business Operations and Performance, Supply Chain Management

One Duke Building the Intelligence, Automation & Execution Engine for Supply Chain Be You. Lead the enterprise Supply Chain Business and Operations function for Duke University and Duke Health by advancing AI and automation, operating the Supply Chain Project Management Office, leading the SCM Business Office, and building business insights through analytics, visualization, and PowerBI dashboards. This senior director converts data, technology, process discipline, and executive priorities into a coordinated operating capability that improves decision-making, execution, transparency, and measurable value creation.

Work Arrangements Onsite DEPARTMENTAL PREFERENCES Evidence We Screen For Led AI, automation, analytics, business intelligence, PMO, business office, or digital transformation functions with measurable impact. Built dashboards, performance reporting, or executive governance tools that improved decision-making and accountability. Managed project portfolios with clear cadence, risk discipline, stakeholder alignment, and successful delivery of enterprise initiatives. Supported budgeting, financial planning, workforce reporting, or business office operations for a complex organization. Demonstrated ability to move teams from manual, fragmented work toward scalable tools, automated workflows, and trusted data.

MINIMUM QUALIFICATIONS Education - Requires a bachelor's degree. Experience - Minimum of ten (10) years in progressively responsible positions including supervision and program leadership.

Primary Accountability Areas

• AI, Automation & Digital Innovation Lead all Supply Chain AI and automation activities across Duke University and Duke Health, including opportunity identification, use-case prioritization, implementation, adoption, and benefit tracking. Build practical automation solutions that reduce manual work, improve cycle time, strengthen compliance, and create capacity for higher-value supply chain activity. Partner with IT, data governance, cybersecurity, compliance, operational leaders, and functional owners to ensure AI and automation solutions are safe, scalable, governed, and aligned with enterprise standards.
• Project Management Office Leadership Run the Supply Chain Project Management Office and provide structure, cadence, standards, and accountability for major enterprise initiatives. Maintain a disciplined portfolio view of strategic projects, value creation initiatives, restructuring work, system implementations, and cross-functional priorities. Improve project execution through charters, milestones, decision logs, risk tracking, stakeholder alignment, status reporting, and escalation pathways.
• SCM Business Office & Budget Management Lead the SCM Business Office function, including budgeting, financial planning support, expense monitoring, workforce reporting, and operating discipline for the Supply Chain organization. Partner with Finance and Supply Chain leaders to improve budget transparency, forecast accuracy, position control, productivity analysis, and financial decision support. Create reliable reporting and management routines that help leaders understand spend, staffing, budget performance, project investment, and operating commitments.
• Business Insights, Analytics & PowerBI Dashboards Lead the business insights function with primary emphasis on analytics, performance reporting, and PowerBI dashboards that support executive decision-making. Develop dashboards that translate supply chain data into actionable insights across savings, spend, contracts, sourcing pipeline, inventory, operations, supplier performance, and stakeholder service levels. Ensure analytics are trusted, repeatable, well-defined, and connected to the operating cadence of supply chain leadership, governance forums, and functional teams.
• Enterprise Performance Management & Governance Support Create the reporting infrastructure needed to support Board of Managers governance, executive reviews, value creation tracking, and functional performance management. Distinguish projected value, implemented value, and realized value through consistent definitions, data sources, dashboards, and executive-ready reporting. Support leaders in using data to identify priorities, evaluate tradeoffs, monitor execution, and sustain accountability across the enterprise supply chain portfolio.
• Change Enablement, Adoption & Continuous Improvement Help functional leaders translate new tools, dashboards, workflows, and automation into practical adoption across teams. Advance a culture of technology-enabled improvement, analytical discipline, transparency, and project execution maturity. Identify opportunities to simplify work, reduce variation, improve service, and strengthen leadership visibility into performance.

Measures of Success AI and automation use cases implemented with measurable improvements in productivity, cycle time, compliance, service quality, or decision support. Reliable PMO cadence and improved execution of enterprise supply chain projects, including clear charters, milestones, risks, and status visibility. Improved SCM budget transparency, forecast discipline, position control, and business office reporting. PowerBI dashboards adopted by leadership and functional teams to manage savings, spend, operations, contracts, inventory, suppliers, and strategic initiatives. Consistent governance reporting that clearly distinguishes pipeline, implemented value, and realized performance. Stakeholder confidence in Supply Chain data, project execution, automation capability, and executive decision support.

Scope & Influence Enterprise leader for Supply Chain insights, innovation, automation, PMO, business office, and analytics across Duke University & Duke Health. Scope includes AI use cases, automation workflows, PowerBI dashboards, strategic project portfolio management, supply chain budgeting, performance reporting, and executive governance support. Direct influence on Supply Chain operating discipline, leadership visibility, project execution, digital maturity, productivity, and value realization. Strategic partner to the CSCO, Supply Chain executive team, Finance, IT, data governance, operations leaders, and university and health system stakeholders.

Leadership Success Profile What Great Looks Like Foundational Leadership Qualities Innovation-minded operator: turns emerging tools, AI opportunities, and automation ideas into practical, governed, adopted capabilities. Data-driven enterprise leader: converts complex supply chain, financial, and operational data into clear insights and better decisions. Execution builder: creates PMO structure, routines, and accountability that move major initiatives from concept to measurable outcome. Business disciplined leader: understands budget, staffing, operating expense, financial planning, and the business mechanics of running a supply chain organization. Trusted advisor: earns confidence from executives and functional leaders by providing clear reporting, thoughtful analysis, and practical implementation support.

Strategic Differentiators Deep fluency in AI, automation, analytics, PowerBI dashboarding, data visualization, and business intelligence applied to operational environments. Strong command of project portfolio management, executive reporting, governance cadence, and cross-functional implementation discipline. Ability to connect technology, finance, operations, sourcing, contracting, inventory, and stakeholder service into a unified performance management model. Comfort leading in complex enterprise environments where data quality, adoption, governance, cybersecurity, and operational realities must be balanced.

Choose Duke. Leadership Essence This Senior Director is Duke Supply Chain's intelligence and innovation leader building the AI, automation, PMO, business office, and analytics capabilities that allow the CSCO and enterprise supply chain leaders to see clearly, execute consistently, and convert strategy into measurable results. Ready to build what's next? Bring your expertise in AI, automation, business intelligence, and enterprise operations to help shape the future of supply chain performance and strategy!

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $121,276.00 to USD $242,552.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).