Remote Operations manager Jobs in Richmond, VA

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE : FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

What you'll be doing

• May act as the team’s resource and subject matter expert.
• Participates in and conducts training programs within a functional area or unit, typically in a production environment. May train an internal or external audience individually or in a group setting.
• Delivers training to internal and / or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skill training.
• Conducts and analyzes evaluations to judge effectiveness of training sessions and recommends improvements.
• Develops surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
• Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio / visual, print, computer and intranet.
• Evaluates existing materials for effectiveness and may adjust as necessary.
• Reviews training schedules and other educational materials.
• Executes educational and training events. May plan resourcing and logistics.
• Communicates with Manager on a regular basis. Provides regular status updates on progress and issues.
• Maintains an understanding of technical training methods, developments and best practices.
• Collects information on employee performance and feedback.
• Supports and mentors new team members.

What you will bring

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and / or responsibilities from time to time, as needed.

Salary Range : $65,000.00-$79,000.00

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.