Operations specialist Jobs in Elgin il

The Operations Program Manager role serves as the primary Operations point of contact for specific, named accounts. They orchestrate all Operations resources in the CSM (Client Success Management) and PMO (Project Management Office) organizations aligned to the account, ensure compliance with client contracts, and maintain the health of client inventory. They are the primary owner of client satisfaction (measured as CSAT) for the account inside Zones.

This person will lead investigations into undefined areas, ambiguous requirements and will define scope, requirements and measurable deliverables that can be executed on using PMO principles. They create scope and execute initiatives by partnering with senior stakeholders (Partner and Product Management, Purchasing, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.

The ideal candidate possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment as well as a strong desire to contribute to Zones’ continued success.

What you’ll do as the Operations Program Manager :

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Project Management

• Lead and manage all projects for specific, named accounts
• Provide dotted-line (functional, not direct) leadership and oversight to the CSM and PMO resources assigned to the account(s) and their project(s)
• Directs project activities, schedules, risks and meetings, understands dependencies, and manages timelines
• Manage cohesive plans across multiple projects or work streams, ensuring a coordinated approach when utilizing cross-functional resources for input, data gathering, analysis, etc.
• Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
• Proactive identification, documentation and resolution management of project risks and issues
• Ability to define, track and report on specific measurable outcomes for programs, projects or a portfolio of projects
• Drive all project requirements through demand planning tools (Kinaxis) including order processing and schedule management with Client and Internal changes.
• Accountable for project inventory and billing. Drive to manage projects by utilizing customer owned inventory model.

Diagnostics & Analytics

Implementation

Stakeholder Management

What you'll bring to the team :

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!