Operations supervisor Jobs in Cleveland, OH

Salary range : $49,000 to $59,000

This position is in office 5 days a week for the first 3 months (training period) in Middleburg Heights, Ohio. Then reverts to hybrid model of 4 days in office and 1 day working remote each week.

Key Responsibilities :

• Oversee performance of month-end closing procedures for a select group of clients : Meet month-end closing deadlines, reconcile monthly receipts to bank records, and manage all other client designated expectations.
• Responsible for quality and quantity of work done by accounts receivable specialists, both onshore and offshore. Review audits, turnaround times, and production reports - develop action plans with measurable results. Communicate results to team members and report on actions needed to help teams improve.
• Point of contact for internal audit team. Manage global calibration meeting schedule, attend calibration meetings, and communicate results with both global and domestic audit leads.
• Ensure that all team members are adequately trained. Develop and implement SOPs and instructional aids when needed.
• Develop and maintain project plans and trackers for tasks. Provide status updates to all stakeholders. Pro-active communication and follow-up are required competencies.
• Analyze process flows to streamline procedures to improve efficiency of department, recommend automation opportunities.
• Build positive rapport with global and domestic teams. Build your knowledge base on different cultures. Lead the effort to keep teams motivated.
• Works directly with both global and domestic team members to provide information through email, tele-conferences, and go-to-meetings. Answers questions promptly, follows-up on open action items as needed.
• Works with global and domestic management to ensure success of the global teams. Point person on administrative items such as portal access and reporting.
• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
• Communicates client process changes as they are provided by the Client Service team to your respective team members. Ensure that process changes are documented, received and understood by the team members.
• Supervise staff in accordance with company policies and procedures
• Conduct interviews, hire new staff, and provide employee training.
• Coach staff to improve performance, including preparing Coaching Performance Plans
• Establish employee goals and conduct periodic employee performance reviews
• Maintain staff scheduling to include work assignments / rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees.
• Schedule and conduct department meetings to review client issues and initiatives, departmental quality, and productivity metrics and other departmental topics.
• Oversee projects specific to the department or division.
• Other duties as assigned

Education / Experience :

Preferred Education / Experience :

Equal Opportunity Employer

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