Operations supervisor Jobs in Pittsburgh, PA

Job Description

As a Senior Branch Operations Supervisor, you will lead a team whose primary focus is to provide exceptional customer service. You will assist customers with banking transactions and supervise all activities behind the teller line to ensure they are completed accurately and efficiently. You will be responsible for ongoing training regarding teller functions (transactions, balancing, referrals, etc.) and communicating changes in operational / compliance policies. You will offer constructive feedback and positive reinforcement at regular team meetings and through monthly coaching sessions. You will also engage in thoughtful interactions to build and grow customer relationships by suggesting banking products and services (e.g. checking, savings, credit cards, loans, digital banking) to meet their needs.

Qualifications :

• High School Diploma or GED is required.
• College degree, or a minimum one year customer service experience in a cash handling environment is required
• Leadership, supervision, or mentorship experiences required.
• Must have excellent written and verbal communication skills to include professional grammar and demeanor
• Ability to travel as needed to training
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency

Principal Activities and Duties :

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

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