Operations team leader Jobs in USA

Job Posting

Hiring Range : $21.06 - $33.85 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Assign, coordinate, and monitor the Lockbox mail operations workflow through to completion, overseeing and directing the efforts described below.

Duties & Responsibilities

Assign / coordinate / monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity with the least cost per item.

Research and determine the disposition of mail and exception items on a daily basis (if necessary).

Verify Mail Logs on a daily basis.

Review operator production logs for clarity, statistics and accuracy.

Ensure the daily work is completed according to department procedures and customer specifications and deadlines.

Participate in the daily Operational meetings, which encourage openness that is conducive to the flow of communication between areas.

React to and respond to issues or problems that arise immediately.

Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank.

Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them.

Monitor / review / approve / complete various daily, weekly, monthly documentation.

Train / cross-train associates.

Communicate effectively with staff, key associates, management, vendors, and internal / external customers.

Monitor and / or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.

Provide support to Customer Service, OCR Operations and participate as needed in research.

Other duties as assigned.

Knowledge / Skills / Experience Requirements

Banking Operations experience with leadership responsibilities, preferred. Strong leadership and interpersonal skills, strong communicator, logical thought process, sound follow-through, and flexibility must be a team-player with the ability to multi-task and possess good estimation / projections skills.

Additional Desirable Qualifications

Experience and / or knowledge of Lockbox Operations and / or Customer Service.

Physical Demands / Conditions Requirements

Walking around the work floor observing the status of work and the personal to effectively direct their activities.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.