Order processor Jobs in Amarillo, TX

About us and this role:

Paschal Solutions, Inc. (PSI) founded in 2000, is a Tennessee-based nuclear engineering company headquartered in Oak Ridge, TN. PSI has a strong industry reputation for providing some of the top engineering consultants and tackling some of the most technically challenging projects for our customers. PSI formed a joint venture, Mission Assurance Alliance LLC (MAA) with Longenecker & Associates, Inc. (L&A) to provide technical services to the NNSA Pantex Facility in Amarillo, TX. MAA is an integrated team subcontractor to Pantex M&O contractor, PanTeXas Deterrence, LLC (PXD). As PXD’s partner, MAA makes meaningful contributions to PXD’s success in mission assurance, nuclear safety, operations and project delivery.

Position Summary

The On-Site Program Manager will serve as the primary on-site interface with PXD, and will be responsible for building and maintaining relationships across the facility, identifying mission support needs, supporting proposal and estimate development, and ensuring successful execution of awarded task orders.

The successful candidate will serve as a business partner to customer stakeholders while leading or supporting the delivery of contracted services. This individual will support project planning, execution, status reporting, cost/schedule/risk analysis, contract performance tracking, issue resolution, resource planning, staffing coordination, and documentation control. This individual will coordinate with internal technical, recruiting, and operations teams to identify and deploy qualified personnel, support the management of multiple concurrent task orders, and help ensure work is completed on schedule, within budget, and in accordance with customer expectations and contractual requirements. This position will report to the Deterrence Business Unit Manager.

Key Responsibilities

Customer Relationship Management

• Establish and maintain strong working relationships with leadership, program managers, technical staff, and stakeholders across PXD organizations.
• Serve as a company on-site representative and trusted point of contact for customer organizations.
• Conduct regular engagements with customer personnel to understand mission priorities, challenges, and emerging support requirements.
• Support the identification of opportunities for additional services and coordinate with company leadership to address customer needs.
• Facilitate effective communication between customer organizations and company leadership.

Business Development & Opportunity Identification

• Identify or support the identification of new business opportunities and areas where the company can provide value-added support.
• Work closely with customer representatives to understand requirements and translate operational needs into actionable support solutions.
• Work with customer stakeholders and internal leadership to understand mission needs and translate those needs into potential support approaches, internal draft scopes, ROM estimates, proposal inputs, staffing strategies, and task order execution plans, as appropriate and consistent with procurement integrity, organizational conflict-of-interest requirements, and contractual requirements.
• Support capture planning, proposal and estimate development, pricing inputs, and competitive positioning efforts.
• Coordinate with business development, contracts, finance, technical, and proposal teams to anticipate customer requirements, funding opportunities, proposal needs, and task order execution requirements.

Resource Identification & Staffing

• Collaborate with recruiting and technical leadership to identify, evaluate, and secure qualified personnel.
• Ensure personnel assignments align with customer needs, contract requirements, and mission objectives.
• Support employee and subcontractor coordination, onboarding, performance awareness, and issue resolution in coordination with company leadership.
• Develop and maintain staffing plans aligned to current task orders, anticipated growth, customer priorities, and budget constraints.
• Coordinate personnel availability for project reviews, customer meetings, proposal efforts, and task order execution.
• Maintain awareness of workforce capabilities, resource availability, upcoming staffing gaps, and potential surge needs.

Program, Project, Contract & Task Order Management

• Lead or support project planning, execution, monitoring, and closeout for assigned task orders and customer support activities.
• Track project performance against scope, schedule, budget, deliverables, staffing plans, risk registers, issue logs, and contract requirements.
• Review, analyze, and support reporting of project and contract performance against cost, schedule, staffing, deliverable, and performance baselines.
• Identify, document, track, and coordinate project issues through closure.
• Support the identification, assessment, monitoring, and communication of project risks, mitigation actions, assumptions, constraints, and dependencies.
• Support project lifecycle management from opportunity identification through proposal, award, execution, closeout, and lessons learned.
• Coordinate project reviews, customer status meetings, internal execution reviews, and leadership briefings.
• Maintain project records, task order documentation, project correspondence, and supporting files in accordance with company and contract requirements.
• Support contract modifications, funding actions, requests for estimate, basis-of-estimate inputs, proposal inputs, and task order change management.
• Coordinate with technical leads, subcontractors, employees, and customer stakeholders to support successful project execution.
• Draft input to project documents, briefings, status reports, white papers, management presentations, and customer-facing materials.
• Support development and implementation of project management processes, reporting tools, templates, and continuous improvement actions.

Quality Assurance & Customer Satisfaction

• Ensure high-quality execution of all customer support activities.
• Monitor customer satisfaction and address concerns proactively.
• Implement continuous improvement initiatives to enhance service delivery.
• Foster a culture of accountability, responsiveness, and mission-focused performance.
• Maintain compliance with applicable DOE, NNSA, PXD, contractual, quality assurance, safety, security, and company requirements.

Required Qualifications

• Bachelor's degree in Business, Engineering, Project Management, a technical discipline, or a related field. An equivalent combination of education and relevant experience may be considered.
• Minimum of 4 years of progressively responsible experience in program management, project management, contract administration, business development support, subcontract management, or task order execution within DOE, NNSA, federal government, national security, construction, engineering, or technical-services environments. Relevant graduate education may be considered as part of the overall qualification assessment.
• Demonstrated experience managing or supporting multiple projects, task orders, service contracts, personnel, budgets, schedules, risks, and deliverables.
• Demonstrated experience with project controls or project-performance support, including cost and schedule tracking, issue or risk tracking, status reporting, forecasting, and project documentation.
• Demonstrated experience supporting customer relationships, responding to customer needs, and identifying or contributing to potential business opportunities.
• Experience supporting one or more of the following: proposal development, estimate development, scope review or development, basis-of-estimate inputs, staffing plans, forecasting, or capture activities.
• Working knowledge of government contracting environments, subcontract administration, and contract or task-order execution.
• Familiarity with contract administration, task order execution, funding actions, change management, and performance reporting.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Proficiency with Microsoft Office, Microsoft Teams, SharePoint, Adobe Acrobat, and common project management, scheduling, reporting, or business management tools.
• Ability to manage multiple priorities in a dynamic, customer-focused environment.
• Business acumen and the ability to understand customer needs, contribute to support solutions, and coordinate an effective internal response.
• Ability to obtain and maintain the DOE security clearance and site access required for the position. An active DOE Q clearance is preferred but not required at the time of application.

Preferred Qualifications

• Experience on DOE/NNSA construction, infrastructure, mission support, nuclear operations, or technical services contracts.
• PMP, CAPM, EVMS, Lean Six Sigma, construction management, federal contracting, relevant graduate education, or another applicable professional credential or training.
• Experience with task-order-based contracting, IDIQ-style work, subcontractor coordination, and contract change management.
• Experience with Unanet, Monday.com, Microsoft Project, Primavera P6, Deltek, SharePoint, Teams, or similar project, scheduling, financial, or business management systems.
• Background in technical, engineering, scientific, operations, or program support services.
• Experience supporting both project execution and business development/capture activities.
• Experience interacting with DOE/NNSA contractor organizations, customers, or stakeholders; established relationships are beneficial but not required.
• Experience leading, coordinating, or supporting multidisciplinary teams in highly regulated environments.

Success Measures

Success in this role will be measured by:

• Successful support for executable scopes, estimates, proposals, staffing plans, and task order packages that transition into funded work.
• High customer satisfaction and strong stakeholder relationships.
• Effective staffing and retention of qualified personnel.
• Contribution to the achievement of program revenue, labor utilization, margin, staffing, and performance objectives.
• Consistent delivery of quality services that support DOE/NNSA mission requirements.
• Accurate and timely project status reporting, including scope, schedule, budget, risk, staffing, and deliverable status.
• Timely identification and closure of project issues, risks, contract actions, and customer concerns.
• Effective transition of customer needs into executable scopes, estimates, proposals, and funded task orders.
• Strong task order performance, including on-time deliverables, budget discipline, customer satisfaction, and compliant execution.
• Effective support for customer engagement, opportunity identification, and recompete or new-task-order positioning.

Key Competencies

• Program, project, contract, and task order management
• Cost, schedule, risk, issue, and resource management
• Customer relationship management and stakeholder engagement
• Business development, capture support, and proposal coordination
• Staffing, subcontractor coordination, and workforce planning
• Financial acumen and performance reporting
• Executive communication and customer-facing presentation skills
• Problem solving, accountability, and follow-through in a regulated environment

This company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise; the employment relationship remains "at-will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Paschal Solutions, Inc. (PSI) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.