Outreach coordinator Jobs in Sunnyvale, CA

Job Description

Job Description

At Guaranteed Health we are on a mission to change the death and dying experience and are incredibly passionate about improving end-of-life care. We partner with health plans, providers, and other risk-bearing entities to improve outcomes for their highest acuity patients by deploying a value-based and tech-forward care navigation service. We are looking for people to join us on our mission, who are similarly obsessed with patient experience and delivering excellence in care

Position Summary

We are seeking a mission-driven, strategic, and relationship-oriented Outreach Specialist to join our team. This individual will be instrumental in expanding access to our End-of-Life Care Navigation and Enhanced Care Management services by building and maintaining formal referral partnerships across healthcare and social service ecosystems.

This is a dual-impact role that combines business development, partnership management, and data-driven outreach. The ideal candidate has a deep understanding of local and regional healthcare market dynamics, high-risk and Medicaid populations, and a strong track record of fostering durable external relationships that convert into service referrals and patient engagement.

Key Responsibilities

Referral Network Development

Identify, engage, and formalize partnerships with organizations that serve potential referral populations, including hospitals, primary care practices, community-based organizations, behavioral health providers, managed care plans, and others.

Leverage market intelligence and patient population data to strategically target high-potential partners across both verticals (end-of-life care navigation and enhanced care management).

Collaborate with internal stakeholders to align outreach strategies with organizational priorities and geographic focus areas.

Ongoing Relationship & Partnership Management

Act as the primary point of contact for external referral partners, ensuring clear and consistent communication with internal clinical and operations teams.

Facilitate seamless referral workflows, service onboarding, and partner education.

Monitor partnership performance and satisfaction, troubleshoot issues, and identify opportunities for enhanced collaboration and service improvements.

Data Partnerships & Early Identification

Build and manage relationships with external data partners (e.g., health plans, hospital systems, HIEs) to enable timely identification and outreach to eligible patients.

Qualifications

Minimum of two (2) years in sales and marketing, preferably in healthcare

Proven track record in healthcare business development, community engagement, or partnership sales (preferably in Medicaid or complex care delivery settings).

Deep understanding of regional healthcare ecosystems and social determinants of health.

Exceptional relationship-building skills and the ability to work cross-functionally across clinical, operational, and external stakeholder teams.

Strong analytical skills; able to interpret population health data and apply insights to outreach strategy.

Knowledge regarding Value Based Care, SaaS products, and current AI offerings and capabilities

Excellent verbal and written communication skills.

Passion for advancing health equity and improving care for underserved populations.

Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

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