Outreach coordinator Jobs in USA

Full job description

Position Summary :

This position assists the Outreach Manager in securing new customers for the Weatherization Program. This position must be committed to work toward reaching the program goals and to work toward ensuring that quality weatherization work is performed on all eligible clients' homes to make their homes more comfortable and energy efficient.

Detailed Job Responsibilities :

• Identify, verify, and assist low-income families that are eligible for Weatherization services
• Target potential customers living within the City of Milwaukee as well as Milwaukee, Waukesha, and Jefferson Counties; and work with them throughout the entire application process
• Generate sufficient applications to reach program and contract goals
• Identify multi-unit properties with one or more tenants receiving energy assistance and then work with the property manager to identify additional tenants to meet the required level of 50% of tenants that are receiving energy assistance.
• If necessary, assist tenants with energy assistance process to reach the required level of 50%
• Review and verify information on applications as a means of determining eligibility per Weatherization Program Manual.
• Provide assistance throughout the application process to the tenant, property manager and building owner in order to qualify the property for an energy audit
• Send appropriate documentation and application materials to the tenant and / or owner
• Provide follow-up services to ensure completion of the application and verification process
• Contact eligible clients to indicate forthcoming service expectations; send approval letters and weatherization information flyers.
• Maintain customer contact via phone, email and in writing during the application and verification process
• Obtain copies of all correspondence and supporting documentation as required by the Home Energy Assistance Program (WHEAP)
• Maintain communication with Energy Assistant specialists from WHEAP to help clients apply for benefits.
• Maintain communication with WHEAP staff regarding client status, outcomes and program objectives.
• Maintain communication with Weatherization auditors
• Complete compliance check list and transfer job file to the Energy Audit Manager
• Complete customer communication and follow up according to the La Casa Weatherization Program Customer Service Policy
• Complete entering job information in the HE+ system according to the Weatherization Program Manual and La Casa processes
• Other duties as assigned or needed

Job Skills Requirements :

Strong organizational and time management skills

Excellent communication and interpersonal skills

Ability to keep several projects moving and on target simultaneously

Ability to demonstrate problem solving, mathematical, reasoning and organizational skills

Ability to read maps and locate addresses using GPS and other online tools

Understanding of local geography, cities, towns, and rural communities

Weatherization experience

Knowledge of homes construction process a plus

Knowledge of Microsoft Office Software Programs

Good time management skills and ability to be flexible, be able to meet deadlines for production objectives

Ability to work independently outside the office and meet production goals

Demonstrated team player and ability to interact professionally with a variety of personnel in a busy production environment

Must exhibit strong attention to detail, safety consciousness and a willingness to learn

Must have a valid driver's license

Able to speak and understand English

Must maintain strict confidentiality

Education Requirements :

High school diploma, GED or equivalent experience required.

Desired Characteristics :

Building trades experience

Weatherization or construction experience

State Energy Assistance Program experience

Bi-lingual in English and Spanish

Environmental Requirements :

Must be able to work in fast-paced environment

Must be able to lift up to 25 pounds several times daily

Must be able to sit for long periods of time daily

Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Job Type : Full-time

Pay : $17.00 - $22.00 per hour

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Work Location : In person

Contact Hanan Saint-Hilaire at [email protected] or (262) 832-1508

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