Outreach Jobs in Los Angeles, CA

Salary : $31.25 per hour

SUMMARY

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24 / 7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis. Through this public health approach, the city is able to improve community safety and outcomes for Angelenos in need of social services and support. The goals of the program are to : (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, connections to services and resources, and case management.

The Outreach Supervisor functions as part of a two-person Response Team (RT) consisting of an Outreach Supervisor and an Outreach Advocate. RTs will rapidly respond to diverted incidents from the city, including, but not limited to, LAPD, designated City agencies, and City-designated partners. The diverted incidents will pertain to PEH and will include, but will not be limited to, welfare checks, loitering or trespassing, inadequate clothing, noise disturbances, mental health-related disturbances, a person under the influence of a substance, requests for assistance, syringe disposal, verbal disputes, and transport to shelter / resources. Under the supervision of the C.I.R.C.L.E. Program Manager and the Chief Program Officer, the Outreach Supervisor provides leadership in responding to diverted incidents and will also work to coordinate with local stakeholders to connect PEH to applicable services, programs and benefits.

This is a temporary, grant-funded, full-time, benefited position.

Work Schedules :   Team members will work 8-hour shifts with a base schedule of 32 hours. In addition to a base schedule, staff will be asked to work 8-hour on-call shifts, scheduled according to the needs of the program. Shifts include day, swing, and graveyard, and will be rotated quarterly.

ESSENTIAL FUNCTIONS

• Provides leadership as part of a two-person Response Team (RT).
• Deploys with team to respond to diverted incidents from the city.
• Provide de-escalation and stabilization interventions
• Enroll unhoused individuals in the Homeless Management Information System (HMIS) and update client information in HMIS.
• Ensure clients are assessed for income and public benefits.
• Provide transportation assistance when feasible and appropriate.
• Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Mental Health, Department of Health Services, and multi-disciplinary teams.
• Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, service status, and attainment in HMIS.
• Assist in the transportation of unhoused individuals during adverse weather events or city-declared emergencies.
• Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment.
• Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Service Planning Area, lead agencies and other homeless outreach teams within CIRCLE areas.
• Mentor and train staff on developing proper outreach skills, which include directing to follow proper policies and procedures.
• Maintain data as required by the program.
• Acts as On-Call Supervisor, some night and weekend on-call shifts may be required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS : Supervisors must have one of the following qualifications

PREFERRED QUALIFICATIONS

Other Skills, Knowledge, and Abilities

PHYSICAL DEMANDS

Frequency Key :

WORK ENVIRONMENT

Travel outside to various locations and on occasion, general office setting, indoors temperature controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)