Patient access representative Jobs in Brockton, MA

Overview :

Aloha Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. Alohas parent company, VPNE , has been collaborating with the worlds finest hospitals to solve their people and logistics challenges since 1993. We promote growth from within and instill our company's family values in an ever-expanding business. Our teammates are energetic, friendly, and proactive in helping Aloha / VPNE build its brand all while working at the worlds most prestigious healthcare institutions.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse?

If so, you belong at Aloha. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients hospitals perform at the highest levels.

Apply today to jump-start your future!

Responsibilities : Position Summary

The role of the Patient Care Support (PCS) Companion is to provide a several support services including constant safety observation of a patient and in-hospital patient transport. The main objective for a Patient Care Support Companion is to ensure safety in all observation and transportation capacities. A PCS is necessary for patients identified to be at risk for causing unintentional injury to him / herself or interfering with his / her care as well as the physical moving of patients from one location in the hospital to another. Patients requiring a Care Companion & Transport could be confused, experiencing symptoms of drug / alcohol withdrawal, at a high risk for falling or at risk for elopement. The PCS will strive to provide the most exceptional service and experience possible, particularly in challenging situations.

The Patient Observer & Transport functions under the direction of the hospital management that assign observations and patient relocations as necessary. Nursing care is provided to the patient by nursing staff.

Responsibilities

Observer

• Performs patient observation and transport as assigned
• Documents patients behavior using the appropriate form / tool
• Obtains appropriate information at the start of the shift in regard to care from Registered Nurse
• Patient conversation guidelines should be adhered to
• Monitors the safety of the patient and maintains safe environment as directed by the registered nurse for ex : maintains safety position in room when appropriate. (i.e., back to door) and keeps patients in sight at all times.
• Monitors patient for escalating behavior.
• Accompanies the patient to the bathroom and testing as needed.
• Demonstrates proficiency with the use of bed alarms.
• Patient's clothing and belongings will be placed in the patients closet away from the patient.
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel.
• Observes and reports patient's status and needs to nurse.
• Remains on duty until relieved by oncoming coverage or Nurse discontinues coverage.

Transport

Interact with the patient to ensure that departure from the room is smooth and comfortable.

Ensure that patients pay the parking fee for valet vehicles.

Interact with patient and valet staff to ensure the patient has a smooth transition to the vehicle.

The Observer & Transport may potentially watch patients that are at risk for suicide

Qualifications :

Years of Experience : Entry Level

Language Skills : Proficient in English both verbally and written

Requirements :

Safeguarding

Safeguards the privacy and security of patient information. The employee complies will policies and procedures relating to the hospitals privacy and security programs.

Brings potential compliance issues to a manager, supervisor, director or VP.

Patient and Family Centered Care

Conveys respect for values, preferences, and expressed needs of the patient and family.

Communicates and collaborates effectively with patients, families to promote patient health and well-being.

Age & Culture

Considers the individual needs of each person with whom they interact.

Interacts with sensitivity in the delivery of care / services of diverse populations as needed.

Reports to work in proper uniform as per departmental standards and / or hospital policy.

All Clinical Patient Support colleagues will maintain a professional, courteous attitude toward patient, coworkers and all departments daily.

Safety Awareness

Fosters a Culture of Safety through personal ownership and commitment to a safe environment.

Demonstrates proper body mechanics in all functions.

Understands individual role / responsibilities in the event of a hospital code. (e.g., Code Green, Code Red)

Performs proper handwashing per CDC guidelines.

Utilizes Chain of Command to communicate any identified patient or staff safety risks.

Reports patient status to oncoming staff in respectful, professional manner.

Is able to access payroll and manage personal clocking and calendar in Time PC Application.

Benefits :

Paid weekly

Medical, Dental, Vision

401K with up to a 5% match

Commuter benefits

Childcare benefits

Discount programs

Short-term disability

Accident insurance

Life insurance