Patient access representative Jobs in Independence mo

Position : Patient Access Representative Department : Admitting, Mercy Southeast Shift : PRN We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work. Overview : The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Responsibilities : Greets every individual on the phone or in person with a smile and a warm, professional greeting. Provides outstanding customer service to all internal and external customers including our patients, visitors, co-workers, physicians, and insurance companies. Keeps all wait times to a minimum. Works effectively with other co-workers, clinical departments and clinics to accomplish work and departmental projects. Respects at all times the confidentiality of patient records and uses complete discretion when discussing patient matters. Ensures all out of pocket financial responsibility is documented on all encounters and communicated as appropriate. Accurately posts patient payments and balances cash drawer as per departmental policy. Demonstrates an open attitude toward change and participates in the change process. Ensures the highest level of accuracy and thoroughness of registration information including demographics and insurance information. Obtains all required data to meet various Health System standards and regulatory requirements (e.g. Joint Commission, Medicare Compliance, EMTALA, HIPAA, etc.). Demonstrates knowledge of the necessary computer applications. Participates in professional continuing education opportunities. Qualifications : High School diploma required; Ability to communicate effectively both orally and in writing, excellent telephone etiquette required. Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies. Strong organizational skills; attention to detail. Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy. Knowledgeable and experienced with various computer systems; Ability to push, pull, and / or lift 50 lbs on a regular basis; prolonged standing and walking during each shift. Ability to grip, reach, bend, kneel, twist, and squat to perform duties. We Offer Great Benefits : Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO / AA / Minorities / Females / Disabled / Veterans J-18808-Ljbffr