Patient account representative Jobs in Hialeah, FL

Patient Advocate Representative (Inside Sales) – Exact Billing Solutions (EBS)
Lauderdale Lakes, FL

***Base salary: $60K-$70K per year + monthly bonus potential of $3K-$5K. Top performers can earn up to $140,000 annually. ***

About Exact Billing Solutions

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

EBS, owned by ICBD, a single-family office, is poised for exponential growth, and we are building out our teams to support the expansion of global operations.

ABOUT ICBD
Headquartered in Fort Lauderdale, Florida, ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity, service, and action at the forefront of healthcare innovation. ICBD is tearing down barriers to care and opening doors to new possibilities.

ICBD is self-funded, committed to sustainable growth, and committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.

ICBD’s most visible success (and EBS’s largest client) is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.
• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.
• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.

Recognition & Awards

ICBD’s commitment to operational excellence, ethical leadership, and transformative care has earned national and international recognition across industries. ICBD companies and leadership have been honored with multiple awards, including:

• Inc. 5000 – 5th Fastest-Growing Private Company in America (2024).
• Financial Times – #1 on "The Americas' Fastest Growing Companies."
• EY Entrepreneur Of The Year® U.S. Overall.
• South Florida Business Journal’s Top 100 Companies.
• Florida Trend Magazine's 500 Most Influential Business Leaders.
• Inc. Best in Business, Health Services.

About the Role

The Patient Advocate assists families in navigating the SCA process and securing insurance authorizations. This role involves educating clients on treatment plans, encouraging engagement, and handling data entry, follow-ups, and negotiations. A sales-oriented mindset and strong empathy are key to success. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Key Responsibilities

The following are duties and responsibilities that the Patient Advocate Representative:

• Serve as the primary contact for families and insurers, guiding them through the SCA process.
• Gather client information, explain admissions, and use inside-sales techniques to promote ABA services.
• Work with clinical teams to develop treatment plans and compile supporting documentation.
• Negotiate with insurers to secure SCAs for ABA services.
• Maintain detailed records of communications with families, insurers, and internal teams.
• Track SCAs, provide updates, and address client concerns.
• Stay current on regulations, trends, and best practices for effective advocacy.
• Participate in ongoing training to enhance ABA and ASD expertise.

Requirements

Qualifications

• The Patient Advocate Representative requires a minimum of a High-school diploma or equivalent and:
• 2+ years of experience in admissions or inside sales, preferably in the ABA or ASD service industry
• Strong understanding of the Single-Case Agreement process and insurance regulations
• Proven track record in negotiation and advocacy on behalf of clients
• Willingness to submit to drug and background screenings
• Proficiency in Microsoft Office Suite and CRM systems
• Ability to build rapport with families, insurance providers, and internal stakeholders
• Proven sales aptitude
• Proper telephone etiquette
• Detail-oriented, with strong organizational and time management skills
• Ability to work independently and as part of a team in a fast-paced environment
• Attention to detail and critical thinking skills
• Familiarity with ABA therapy principles and practices is a plus
• Ability to work independently and with a team
• Professional or personal experience with ASD and/or ABA therapy

Benefits

Outstanding Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

Exact Billing Solutions (EBS) Culture

Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success.

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.