Patient advocate Jobs in Simi valley ca

About the job Women's Health Temporary Outbound Patient Advocate (Remote)

Job Title : Women's Health Temporary Outbound Patient Advocate (Remote)

Job Location : South San Francisco, CA, USA

Job Location Type : Remote

Job Contract Type : Full-time

Job Seniority Level : Entry level

Job Description Myriad Womens Health is hiring a Temporary Patient Advocate for our Inbound team. This is a 6 month temporary contract position. The Patient Advocate team within Myriad Womens Health Commercial Operations organization is integral to Myriad Women's success as every, individual client communication and interaction matters.

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including physicians, clinics, medical staff, and patients. We handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers, some who may be experiencing stress. We work to resolve and preempt customer issues to ensure a positive customer experience.

Myriad Women's Health Patient Advocate team provides a differentiated customer experience because we hire amazing people to join this team. Our Patient Advocates are highly skilled, motivated people who are driven by human interactions and solving problems. We also invest in helping our team members forge meaningful and exciting career paths whether it means they learn and grow within the Patient Advocate team or prepare to pursue opportunities with other teams within Myriad Womens Health.

Shift : Monday-Friday, 8 hour shift between 5a-5p PT depending on business needs

Pay : $22 / hr Responsibilities

• Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat
• Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results
• Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
• Be the hub across all departments : work with the engineering, billing operations, and lab teams on prompt handling of orders and billing processes
• Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers

Qualifications

Minimum Speed / Bandwidth Requirements

Temporary Information

Physical Requirements Lifting Requirements -sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements -stationary positioning, moving, operating, ascending / descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). About Us Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that : determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives : maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Companys website : www.myriad.com .

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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