Patient care rep Jobs in Oklahoma City, OK

Job Description

INTEGRIS Health Medical Group Primary Care Metro Float Pool, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Rep in Metro Oklahoma City, OK. In this position, you'll work 8 : 00am to 5 : 00pm Monday-Friday with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today, and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. Those who apply to this Patient Services Rep Metro Float Pool position by 9 / 30 / 2024, may qualify to receive a sign-on bonus of $1,000. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

INTEGRIS Health is an Equal Opportunity / Affirmative Action Employer.

Responsibilities

The Patient Services Representative responsibilities include, but are not limited to, the following :

• Responsible for receiving and / or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and / or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• Reports to Office Manager / Supervisor.

This position may have additional or varied physical demand and / or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management / Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Qualifications

IMG Float Pool :

IMG Clinics :

For Current Deaconess Incumbent(s) Only at the time of acquisition (10 / 1 / 2018) : High School Diploma or equivalent preferred.