Patient representative Jobs in Philadelphia, PA

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Why Shriners?

Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers, and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.

4 locations ranked on U.S. News & World Report's list of Best Children's Hospitals for pediatric orthopedics

Winner of 9 Press Ganey Guardian of Excellence Awards and 5 Pinnacle of Excellence Awards for Patient Experience (2023)

20 million in annual funding for innovative research in genomics, clinical motional analysis, and other forms of translational research.

Benefits

Medical, dental and vision plans. Benefits eligibility from day one

403(b) plan with generous company match and 457(b) deferred compensation plans

Employer-sponsored continuing education and training

Employer-provided professional liability coverage

Employer-sponsored life insurance and short-term disability insurance coverage

School Loan Forgiveness Program and PSLF eligibility

Voluntary benefits : long-term disability insurance, critical illness and accident insurance, hospital indemnity, legal services, identity theft protection, pet insurance

About Shriners Children's Philadelphia

Shriners Children's Philadelphia is where hope and healing meet. Our team of highly specialized physicians provides comprehensive care for children with fractures, sports injuries, orthopedic conditions, scoliosis, spinal cord conditions, and spine injuries.

• 49-bed inpatient facility with an outpatient clinic and walk-in fracture clinic located in North Philadelphia
• Outreach clinics in Doylestown, PA and San Juan, Puerto Rico
• Joint Commission accredited
• EMR : Cerner (OR), Epic (Clinic), Fully transitioning to EPIC in 2025
• Press Ganey Guardian of Excellence Award winner for Inpatient Pediatric Patient Experience (2023 & 2024)
• The HX Guardian of Excellence Award® honors organizations who have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance awarded annually based on one year of data.
• Press Ganey Pinnacle of Excellence Award (2024)
• The HX Pinnacle of Excellence Award® is given to the four top-performing organizations in each category based on extraordinary achievement. The award recognizes those who have maintained consistently high levels of excellence over three years in patient experience, employee engagement, physician engagement, or clinical quality performance.
• Partnerships with Temple University, Thomas Jefferson University, St. Christopher's Hospital for Children, Drexel University, and the University of Pennsylvania

Job Overview

Shriners Children's Philadelphia has an opening for a full-time Patient Access Representative to join our team.

Responsibilities

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. this position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

The Patient Access Representative will also provide some Financial Counselor duties in this role. This would entail being responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage. Gather all relevant information required to process financial assistance requests; including but not limited to : complete Means Test, manage Epic Financial Counseling workqueue, and work the Primary Uninsured worklist.

Qualifications

Preferred

High School diploma preferred

Bilingual (English / Spanish) required

1 year experience in scheduling and registration preferred

Shriners Children's is an EOE / Drug-Free, Smoke-Free Workplace.

Shriners Children's values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.