The Service Supervisor oversees the daily operation of the Service Call Center ensuring excellent customer service performance expectations are met or exceeded.
Job Responsibilities :
Providing support to the Service Manager
Assisting in the prompt resolution of any guest service issues by supervising or personally handling the recovery
Monitoring incoming call volumes, training, maintaining time and attendance records, conducting employee performance evaluations, responding to emergencies and notifying appropriate departments
Completing Telecom Convention billing
Assisting with the compilation of CMS reports
Job Description
High school diploma or equivalent
Proficiency with MS Office
Minimum of two years customer call center experience at least one year of which supervisory in nature
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.