Pc technician Jobs in Lubbock tx
Last updated: 7 hours ago
- Promoted
PC Configuration and Installation Technician
System Soft TechnologiesTX, United States- Promoted
- New!
- Promoted
- New!
ANESTHESIA TECHNICIAN
Steward Health Care System, LLCTX, United States- Promoted
- Promoted
- Promoted
- New!
PHARMACY TECHNICIAN- LICENSED PHARMACY TECHNICIAN
The Adecco GroupTX, United States- Promoted
- New!
TECHNICIAN MAMMOGRAPHY TECHNICIAN
TotalMedTX, United States- Promoted
- New!
- Promoted
STAFFING COORDINATOR PC
Girling Personal CareLubbock, TX, United States- Promoted
Maintenance Technician
Bridgestone AmericasLubbock, TX, United States- Promoted
- New!
PHARMACY TECHNICIAN
ASK StaffingTX, United StatesPC Configuration and Installation Technician
System Soft TechnologiesTX, United States30+ days ago
Job type
- Full-time
Job descriptionApplies methodical analytical approaches to diagnose underlying problems in desktop and network infrastructures during user interactions. Expert in systematic troubleshooting and fault isolation across various IT assets. Manages and monitors the ticketing system (Cherwell), ensuring timely responses and proper ticket assignment. Facilitates creating and following up service tickets, escalating complex issues as needed. Proficient in various applications including Cisco Communications, VPN software, Active Directory, Windows OS, and Microsoft Office suite. Demonstrates troubleshooting capabilities for devices such as computers, printers, scanners, and telephones. Understand network fundamentals, including firewall rules and LAN configurations. Familiar with Cisco VoIP systems and cybersecurity principles to effectively identify and mitigate security threats. Executes system upgrades, installations, comprehensive hardware configurations, and reimaging within corporate IT standards. Implements strict hardware asset management protocols and enforces security policies including user account controls and PCI compliance adherence. Possesses an understanding of network infrastructure components, including PC firewall configurations and basic VoIP setup. Enforces cybersecurity measures by recognizing and neutralizing threats by established organizational security frameworks. Working knowledge with Microsoft Intune for device and application management across diverse mobile ecosystems, including Android and iOS. Familiar with document management systems such as ApplicationXtender, enhancing document storage and retrieval processes. Conducts targeted technical research using specialized search engines to enhance troubleshooting capabilities. Crafts detailed service documentation and procedural guides to bolster service desk efficiency and knowledge sharing. Proactively addresses pending service requests and incomplete tickets. Displays initiative and manages multiple tasks simultaneously Willingly performs additional responsibilities to support the IT department’s objectives.
SPECIFIC CERTIFICATION OR QUALIFICATIONS REQUIRED : High school diploma Minimum : Associate degree or A+ Certification, N+ Certification, or MTA Certification
Required Technical Expertise :
1. First-Level Support and Issue Escalation :
- Functions as the primary interface for initial troubleshooting of software, hardware, and telephony systems, with proficiency in escalating Tier 2 and Tier 3 issues to appropriate IT specialists.
- Ensures client satisfaction by providing high-level, clear communication channels and sophisticated problem-resolution techniques.
2. Analytical and Diagnostic Skills :
3. Ticketing System Management :
4. Technical Proficiency :
5. Hardware and Software Deployment :
6. Network and Security Foundations :
7. Emerging Technologies and Systems Management :
8. Research, Documentation, and Knowledge Base Development :
9. Proactivity and Multitasking :
10. Additional Duties :