Peer support specialist Jobs in Honolulu hi

Thursday, October 3, 2024

Eagle Integrated Services (EIS), LLC is seeking a Computer Systems Support Specialist (Level III) located at Ft. Shafter, Hawaii.

Our experienced candidate will possess the ability to process and respond to user-submitted work orders involving :

• Assessment and solution of various ranges of systems support issues.
• Support of authorized software and hardware products.
• Skillfully guiding users through problem resolution.
• Set up, image or repair of authorized computer equipment and related devices.
• Training users to utilize new computer hardware or software, including printing, installation, word processing, and email.
• Response to critical systems security events.
• Education of supported users to promote complete mitigation of systems vulnerabilities consistent with risk management framework objectives.
• Triage of inbound user work orders arriving through the user work-order portal within the SLA (Service Level Agreement) of the contracted services.
• Effective use of remote systems management tools.
• Site visits to provide touch labor.
• NIPR and SIPR account management creation, modification, maintenance, and disposition.
• Installation of approved software within the authorized and supported user group.
• Software packages for deployment through ‘push‘ methodologies.
• Preparation and execution of delivering software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices.
• User assistance in determining service requirements and developing appropriate technical specifications that are consistent with user needs.
• Provision of advice regarding available automation functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment, and infrastructure compatibility.
• Recommendations on approved equipment and software.
• Configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware associated with the authorized hardware list.
• Installation of new computers per the customers’ Life Cycle Replacement Policy.
• All aspect of support for secure and non-secure video teleconference events.
• Provisioning and maintenance of on-premises VIOP phone systems.
• Light network connectivity and cabling.

Major Responsibilities :

Qualifications :

Experience :

EIS offers a competitive benefits package to include : paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

EIS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. EIS is an advocate of preferential hiring and professional development of qualified Bristol Bay Native Corporation.

J-18808-Ljbffr