Performance Jobs in Wilmington, NC

Job Title

Incumbents in this position are responsible for facilitating Cape Fear Public Utility Authority's Integrated Management System (AIMS), which is the set of processes that guide continual improvement in the organization. Incumbents will support the organization to ensure compliance with AIMS processes including strategic planning, document management, internal audit, performance measurement/monitoring, communication of continual improvement opportunities, and assisting in implementing process improvements. This position is assigned to pay grade R30.

Essential Job Functions

Serves as primary performance measurement and strategic planning contact for assigned departments in preparation and review of the strategic operating plan and assists with implementation efforts.

Works with the CFPUA's Business Systems team and end users to maintain performance measurement and data visualizations and ensure the quality of the underlying data.

Collaborates with leaders at multiple levels in the organization to develop, sustain, and update Cape Fear Public Utility Authority's Integrated Management System (AIMS) and associated strategic plan.

Trains staff at various levels of the organization on AIMS processes and continuous improvement best practices including ISO Standards, Effective Utility Management (EUM), and/or Lean Six Sigma.

Provides professional support including developing recommendations on process improvements and any associated resource needs through research of best practices, benchmarking, and data analysis and facilitating the implementation of identified improvements.

Assists with strategic planning and strategy implementation efforts.

Assists in developing and updating policies and procedures.

Assists with the development of metrics and reporting of all strategic metrics.

Assists with the preparation, analysis, reconciliation, and translation of performance measures, benchmarking and related data into strategic recommendations and action plans.

Serves on internal audit team to ensure conformance to business processes and compliance with legal and other requirements.

Performs other related job duties as assigned.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Education, Experience, and Other Requirements

Bachelor's degree in business administration, public administration, data analytics, or related field. Master's degree preferred.

Two (2) years of work experience in utility operations, management systems, continuous improvement, data analytics, SharePoint, or information systems in lieu of bachelor's degree.

Associate's degree in business administration, public administration, or data analytics and four (4) years of work experience listed above in lieu of bachelor's degree.

Other Requirements

Minimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment.

Cape Fear Public Utility Authority is an Equal Opportunity Employer. It is our policy to foster, maintain, and promote equal employment on the basis of qualifications and without regard to age, sex (including sexual orientation and gender identity), race, color, creed, religion, national origin, disability, or genetic disorder. Federal law requires all employers to verify the identity and employment status of all persons hired to work in the United States. Cape Fear Public Utility Authority participates in E-Verify.

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our Benefits Page.