Pet care • detroit mi
Through effective interventions, the Care Experience Specialist (CXS) serves as the first resource for a patient, family, or consumer, concern or inquiry.They identify, investigate, and mitigate po... Show more
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Pediatrics Urgent Care physician job in Michigan : KPG Provider Services is a nationwide healthcare agency specializing in connecting qualified clinicians with premier healthcare facilities.We are ... Show more
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Allegria Village is a premier senior living community in Dearborn, MI, offering Independent Living, Assisted Living, Skilled Nursing, and Rehabilitation services—all on one campus.We are committed ... Show more
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The average salary range is between $ 42,500 and $ 220,870 year , with the average salary hovering around $ 62,400 year .
The average salary range is between $ 27,604 and $ 84,919 year , with the average salary hovering around $ 34,049 year .
Job Description
Through effective interventions, the Care Experience Specialist (CXS) serves as the first resource for a patient, family, or consumer, concern or inquiry. They identify, investigate, and mitigate point-of-care concerns from escalating to grievances which may result in review by regulatory agencies. The CXS collaborates with multidisciplinary teams to reduce and prevent adverse experience outcomes, thereby minimizing the risk of increased suffering to patients and families. The CXS duties and responsibilities support patient loyalty which helps build the Henry Ford Health brand locally and nationally.
Qualifications
**QUALIFICATIONS:**
**Education and Experience:**
Bachelor's degree or 1-3 years' equivalent experience in direct intervention and management of consumer and team member events related to customer experience, risk, and safety. Multidisciplinary process improvement experience as a team leader or project facilitator preferred.
**Required Skills and Competencies:**
