Phone sales Jobs in Springfield il

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Savings bank

Vision insurance

Not A Remote Position

Our onsite Customer Service Phone Representative , also known as a Call Center Advocate, interacts with customers to answer questions, resolve concerns, and provide customer care. The Customer Service Phone Representative , will have excellent communication skills, be able to multitask, and have a friendly professional demeanor. The right candidate will also have learned a thorough understanding of the company's policies and services, after they complete their training with the company.

Additional Customer Service Phone Representative position requirements :

• Ability to pass a background
• High school degree or equivalent
• Valid driver's license
• Provide 2 professional references and 1 personal

Customer Service Phone Representative duties include and not limited to :

• Handling calls : Taking and making calls in a timely manner and following guidelines
• Identifying needs : Understanding customer needs and researching issues
• Resolving issues : Resolving complaints and providing solutions
• Maintaining ownership : Keeping ownership of calls taken throughout the customer experience process, including following with them
• Recommending improvements : Suggesting ways to improve systems and processes
• Providing information : Sharing information about services, policies, billing, and warranties
• De-escalating situations : Helping dissatisfied customers and staying professional while de-escalating situations
• Maintaining a database : Keeping accurate notes in the database of customer information
• Team player : Collaborate as a team to deliver award winning service
• Passing on feedback : Sharing customer feedback with the department supervisor

Position Hours :

Monday thru Friday 8am to 5pm (1HR meal break)

Rotating Saturdays 8am to 4pm (30 min meal break)

Closed every Sunday

Customer Service Phone Representative benefits after 90-days Include :

• 401K Profit Sharing
• 5 paid days off
• 1 paid personal day accrued every 90-days up to four a year
• 2 Health Insurance plans to choose from
• Dental Insurance
• Vision Insurance
• Free Group Life Insurance
• Health Savings Account
• A performance and attendance evaluation for a pay increase
• Closed Sunday's

Full-time hourly position pay structure :

16.50 to $18.00 per hour. Starting wages are commensurate with experience and a proven work history.