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Randstad USACA, United States- Full-time
Job Title : Resource Delivery Manager
Location : Remote
Duration : Contract to start ASAP. Approved until end of April with likelihood of extension
Compensation : $65-78 per hour
The primary responsibility of the Resource Delivery Manager (RDM) is to manage resourcing for professional services engagements across a group of regions in North America. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements. The RDM will also provide staffing for engagements based on skills and availability.
The RDM is expected to resolve conflict with competing priorities, to be proactive, and to drive best practices. The RDM needs to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development.
The position demands a high degree of organization and attention to detail.
As a Resource Delivery Manager you will :
- Act as owner of the schedule and booking confirmations
- Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability
- Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict / competing priorities
- Maintain resource schedules in PSA system of record
- Manage collaboration process to borrow and loan resources between regions
- Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)
- Work with PS management to implement action plans to resolve issues.
- Develop and drive best practices around resourcing across the organization
- Assist with development and implementation of new hire ramp up plans
- Drive PS to meet goals for billable utilization, customer sat, and quality of delivery
- Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.
Our ideal Resource Delivery Manager will include :