VirtualVocationsGrand Rapids, Michigan, United States
1 day ago
Job type
Full-time
Job description
A company is looking for a Platform Manager, Routing.Key ResponsibilitiesDefine the vision and strategy for routing capabilities to enhance customer serviceCollaborate with cross-functional teams to develop the product roadmap and align on goalsDrive product execution and measure success using clear metrics and key resultsRequired Qualifications7 years of product management experience or related technical rolesProven experience building and leading data platforms and servicesData-driven mindset with expertise in launching experimentsExperience working with external partners in product management or technical rolesFamiliarity with contact center and routing domains is preferred