About the Organization
Leading By Example is a mental health and education services institute servicing the Baltimore metropolitan area. We are committed to ensuring the holistic health and development of children, adults, families, and communities. Our mission is to improve the quality of life for children, adults, and families worldwide. We utilize mental health treatment and education services to produce healing and restoration for our clients and their community.
Position
Office Manager
Open Date
2 / 12 / 2025
Full-Time / Part-Time
Full-Time
Exempt / Non-Exempt
Non-Exempt
Location
Headquarters
Description
We are hiring for a full-time Office Manager at Leading By Example LLC!
Leading By Example, LLC is not just any other mental health agency. We are the leaders in the next generation of mental health practice. Our mission; to improve the quality of life for children, adults, and families worldwide. We are a united team of hard working, supportive, genuine life long learners who practice in excellence and strive to help individuals make breakthroughs in achieving their mental health goals and leading healthier more balanced lives.
By providing community services in Baltimore County, Baltimore City, and Harford County, Leading By Example offers a wide reach into many different settings in various neighborhoods and communities. The successful candidate will be driven by building relationships and connecting with others to produce healing and restoration. You are a tenacious and dedicated person who enjoys learning from others, helping people, and are a patient and concise communicator.
This is an hourly full-time position. The rate is $23 / hour. This is a M-F schedule working 8 hours a day with three days on site.
The Office Manager (OM) is responsible for assisting the Executive and Administrative Management teams in ensuring the efficient and effective daily operations of the LBE office environment.
Hiring Process Information :
- Please complete the online application in its entierty. Once the application is completed, your information will be sent directly to the HR department for immediate review.
- The HR department will reach out to you via email to schedule a 30 minute phone screening.
- If you are chosen to move forward, the HR department will schedule you a virtual interview with the program manager.
Responsibilities Include :
Office Management
Ensure adherence to / further develop efficient office management systems and procedures.Facilitate set-up for meetings both on-site and off-site.Facilitate the set-up of food and supplies for meetings and training sessions.Ensure the office is stocked with appropriate beverages, healthy snacks and supplies.Ensure that office trash is taken out daily.Open door greet and service as Hostess to visitors to the LBE office.Complete specialized assignments and projects related to the maintenance, on-going development, and expansion of the program.Facilitate and obtain LBE funded gift / floral arrangements for Administrative Management birthdays, bereavements or illnesses.Communicates with building / property management on any proper / building issues.Communication and Scheduling cleaning and maintenanceOrders office supplies, cleaning supplies, snacks / drinks / food, etc. and create a purchase report to send to the finance department.Administrative Coordination
Provide clerical support to the Executive and the Administrative Management teams, which includes but is not limited to answering phones, returning any and all missed calls, taking detailed messages, scheduling / rescheduling, data entry, typing, faxing, making copies and filing.Administer clerical support for the Executive and Administrative Management teams, which includes but is not limited to preparation and maintenance of correspondence, agendas, PowerPoint presentations, calendars, Excel spreadsheets and exclusively office-related duties.Coordinate and schedule meetings, travel arrangements, activities and reservations for the Executive Management team.Serve as the initial contact for and fully processing all incoming referrals including but not limited to complete initial screening, electronic verification for insurance, obtaining consents, obtaining authorizations for services, greenspace accounts, etc. (these duties are divided among the Office Managers and Service Specialists)Set up all laptops to printers, troubleshoot tech issues, facilities any needed tech support (ex : printer stop working, internet connection, etc.)Process requests from outside providers such as DSS requests, documentation requests (ROI on file)Building credible profiles for new patients and fully processing referrals including but not limited to screening, electronic verification for insurance, obtaining consents, obtaining authorizations, greenspace accounts, etc.Schedule support including reassigning, rescheduling and canceling appointments if needed (example : clients cancel or therapist / med management provider calls out sick, etc.)During onboarding new staff provide building keys, wifi password, alarm codes, door codes, office keys (if applicable), printer passcode, etc.Create, organize and secure pertinent documents during referral and initiation of service stage of treatment. Notify the Program Director and OMHC Service Manager of abnormal, dramatic changes within workflow.Ensure adherence to procedures for systematic retention, protection, retrieval, transfer and disposal of office records.Complete other administrative assignments as directed by the Executive management team and OMHC Service Manager (direct supervisor).Maintain primary responsibility for troubleshooting and resolving issues that result from system malfunctions.Provide general administrative support to all staff in LBE including but not limited to faxing, scanning, printing documents as needed.Safety Management :
Responsible for coordination of the planning, organizing and implementation of the Safety / Risk Management Program.Responsible for ensuring all work orders are completed on a timely basis.Responsible for monitoring the effectiveness of the Safety / Risk Management Program.Responsible for preparation on a minimum of a quarterly basis a Performance Improvement Report addressing safety / risk management issues and the effectiveness of the program.Responsible for reviewing safety / risk management data and overseeing the investigation process.Responsible for working towards prevention and mitigation claims.Responsible for coordinating and assisting in the education process for new employees.Responsible for presentation to the Performance Improvement Committee quality issues identified through the risk management process.Responsible for participation in problem-solving to bring resolution to problems identified through safety / risk management activities.Responsible for attending meetings of Performance Improvement to discuss safety / risk management activities.Responsible for helping to develop and review high-risk policies. Supervise and maintain a program that evaluates the impact on patient care and safety of the buildings, grounds, occupants, and internal physical systems.Responsible for supervising and maintaining an information collection and evaluation system.Responsible for collecting and evaluating information regarding hazards and safety practices for use in the identification of safety management issues to be addressed by the Performance Improvement Team.Responsible for supervising and maintaining an emergency preparedness program designed to manage the consequences of natural disasters or other emergencies that disrupt the organization's ability to provide care and treatment.Responsible for supervising and maintaining a hazardous materials program to ensure compliance.Responsible for identifying and controlling hazardous materials and wastes.Responsible for supervising and maintaining a life safety management program designed to protect patients, personnel, visitors and property from fire and the products of combustion and to provide for the safe use of all buildings and grounds.Responsible for working with appropriate staff to implement recommendations by the Committee and monitor and evaluate the effectiveness of the changes.Responsible for conducting orientation and safety education to address general safety management issues, safety plans, special hazards related to assigned duties, and changes in the safety management program.Responsible for facilitating fire and disaster drills.Also responsible for a minimum quarterly recording of the fire drill and a biannual recording of disaster drill.Position Requirements / Qualifications :
Preferred, minimum of High School Diploma.1 year of administrative experience that includes experience with developing and implementing administrative systems.Excellent written and verbal skills are a requirement.CPR / First Aid Certification.Strong writing and verbal skills and strong interpersonal communication skillsBenefits (including but not limited to) :
Medical, Dental, and Vision insurance beginning on the 1st of the month following the 60th day of employment. FSA / HRA available. LBE pays for employee life insurance.New employees may utilize PTO days after their 90-day Introductory Period. The amount of PTO new employees are front-loaded at the beginning of each calendar year is based on the length of service determined by the Organization : After 1 year employees will receive 15 days of PTO, after 5 years you will receive 20 days of PTO, and after 10 years 25 days of PTO. Employees will receive time and a half for any agency-determined holidays that employees are scheduled to work, and employees birthday is considered a paid day off that does not affect your PTO balance. Employees will receive Sick and Safe Leave according to Maryland State Law.LBE offers contributions to a Simple IRA after one year of employment. LBE matches up to 3% of annual contributions.LBE offers an annual $300 training / education stipendPosition Requirements
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.