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Ward Clerk - (240009FY) Description The Veterans Home at Holyoke is seeking an engaging, detail-oriented and highly organized individual to join the Veterans Home in Holyoke as a Ward Clerk. This is a full-time position providing compassionate, Veteran-focused, superior customer service; all while contributing towards our mission of providing Care with Honor and Dignity to our state?s Veterans and their loved ones. Duties and Responsibilities (these duties are a general summary and not all inclusive) : Maintain and update files / records of Veteran residents to include services received, personnel information, supply inventories, and equipment repairs. Maintain format of medical records per the Home?s guidelines, which includes keeping the nursing staff informed of lab work, tests received, and appointment dates. Assist with admitting, discharging and transferring Veterans by communicating with involved parties and departments. Schedule and / or refer Veterans to appropriate medical services, lab tests, clinic visits, appointments, etc., as directed. Receive and distribute mail, message, and information (including information that is sensitive in nature). Receive and direct visitors, answer and screen telephone calls, provide information as needed. File and retrieve materials such as correspondence, reports, applications, etc. in accordance with prescribed system. Schedule : This is a full-time position working 7 : 00 am - 3 : 00 pm, Monday through Friday Required Qualifications : Effective verbal and written communication skills. Ability to maintain accurate records. Ability to work well in a team environment. Preferred Qualifications : Excellent time management skills; ability to prioritize and multi-task. Resourcefulness; ability to get tasks done through creative thinking, multi-tasking and exploring options. Knowledge of medical terminology. Incredible attention to detail, and ability to anticipate needs and complete important and scheduled tasks. SEE THE VETERAN' S HOME OF HOLYOKE WEBSITE FOR COMPLETE JOB DESCRIPTION