Process consultant Jobs in Richmond, VA

Veracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.

Today we are currently seeking a Mid-level Business Process Consultant for ITSM / ITOM Visibility to join our fast-growing ServiceNow Federal Practice team . The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform.  As a Business Process Consultant for ITSM / ITOM Visibility, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers.  In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions.  You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.

What you get to do in this role :

The Business Process Consultant for ITSM / ITOM Discovery will be responsible to prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements. Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.  Identify areas of process / platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes. Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value. Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features. Juggle multiple complex projects or initiatives.

To be successful in this role, we need someone who has :

T4 Clearance Required)

• 2+ years of experience in ITSM / ITOM Visibility product implementation and process consulting, ITIL certification (preferred).
• A bachelor’s degree is required.
• 2+ years working with the ServiceNow platform on current releases.
• 2+ years’ experience in management consulting, process design, or product management.
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills.
• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.
• Strong interpersonal skills with a strong customer centric mindset. Experience leading / executing complex strategic and operational initiatives at large organizations.
• Experience partnering with and advising executives.
• Implementation certifications preferred but not required. (CSA) Certified ServiceNow Administrator and (CIS-ITSM) Certified Implementation Specialist for ITSM and / or (CIS-ITOM) Certified Implementation Specialist for ITOM.

Consulting Skills

Life at Veracity

Our Culture

Summary of Benefits

Base Pay Range $45-$50 / hour W2

All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

Equal Opportunity Employer

Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.

If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at

Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!