Develops management process for Bone Growth Therapies Order to Cash organization to support in Vision and Strategy development.
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Develops management process for Bone Growth Therapies Order to Cash organization to support in Vision and Strategy development. Defines and facilitates Continuous Improvement Engine. Responsible for best in class support to the organization to ensure operational metrics are achieved leading to 3-year stretch plan. Must have an understanding of Lean Six Sigma, Health Care reimbursement and how to leverage technology to drive process performance in complex environments.
DUTIES AND RESPONSIBILITIES (essential functions of position) :
Establish and mature Operational Management process focusing on driving a Continuous Improvement mindset
Ensure overall Order to Cash Quality Metrics are developed and deployed within the team
Review and maintain Policies and Procedures for the Order to Cash organization
Train and develop enablement team to support strategic direction and goal delivery
Determine resource needs in order to operate department efficiently and cost effectively
Communicate with other organizational departments (MIS, Operations, Insurance Administrators, Collectors) to maintain efficiencies of the operation and assist in timely reimbursements
Act as primary liaison between the team members and department head
Research, analyze and resolve problems which usually require investigation into the issues and requests for corrective action
Statistical reporting and analysis of Center of Excellence volume and quality control goals to determine problems or trends, apprising management of new trends.
This position is visible to all associates of Orthofix and must set a good example by demonstrating high performance standards in areas such as quality, attendance, attitude, leadership and productivity
Regular attendance required
ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS :
Bachelor’s Degree required
Certified Lean Six Sigma – Black Belt or Project Management certification is preferred
Prior Process Excellence or Enablement experience
Strong leadership and interpersonal skills required
Must be computer literate (PC experience in Windows) to prepare reports and able to navigate effectively and efficiently in the databases (APPX, Oracle and Medicare databases)
Must be a skilled negotiator as this position interfaces with several departments each day
Must maintain control of all activities to insure delays are avoided or minimized
Requires an innovative thinker with excellent judgment and decision-making ability
Knowledge of the HCFA requirements and other government regulations regarding health care required
Strong third party reimbursement expertise
Strong interpersonal skills; ability to motivate, cultivate, and support colleagues in a fast changing environment.
Ability to adapt to fast changing priorities with ease and confidence while supporting management decisions.
Ability to prioritize work assignments to meet deadlines and provide timely feedback and action to ensure company and patient requirements are met and addressed with a sense of urgency
Ability to effectively interface with all levels of management and project professional image.
Exceptional / appropriate verbal and written communication skills required when dealing with both internal and external customers
Authority and initiative to make daily decisions to increase efficiency and profitability of Orthofix
SUPERVISORY RESPONSIBILITIES :
No employees report to this position
Budget planning responsibilities
Approves purchase orders for departmental forms
PHYSICAL DEMANDS AND WORK CONDITIONS :
Regularly required to sit for extended periods of time; frequently required to stand, walk and use business equipment daily such as , copier, fax, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 20 lbs.
Eyesight and hearing must be correctable to standard level.