Process manager Jobs in Charlotte, NC

Commercial Process Excellence Manager

Join Corning, one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings carrier network and enterprise network.

The Commercial Process Excellence Manager leads cross-functional process and technology improvements across Commercial and Customer Operations. Partnering with business and IT leaders, this role simplifies and standardizes ways of working, improves customer and operational outcomes, delivers measurable value, and builds a strong culture of continuous improvement.

Key responsibilities include setting and executing the commercial process excellence strategy, roadmap, and governance model. Assess current processes, design future-state solutions, and prioritize high-value improvement opportunities. Lead cross-functional transformation initiatives that improve customer experience, productivity, profitability, compliance, and operational performance. Partner with business and IT teams to define requirements, guide implementation, support adoption, and deliver sustainable results. Establish performance measures and value-tracking methods to demonstrate and sustain business impact. Coach and develop the Commercial Process Specialists team while strengthening continuous improvement capabilities across the organization.

Experiences/Education - Required: Bachelor's degree in Business Administration, Operations, Supply Chain, Information Systems, or a related field. 10+ years of experience in process management, business process improvement, commercial or customer operations, order-to-cash, project management, or related transformation roles. Proven experience leading cross-functional business and IT initiatives from assessment through implementation and adoption. Strong knowledge of commercial processes, process design, governance, data, technology enablement, and change management. Demonstrated ability to analyze, design, and improve processes that deliver measurable business outcomes. Strong analytical, problem-solving, facilitation, and stakeholder management skills. Excellent communication and influencing skills, with the ability to work effectively across global, cross-functional teams.

Experiences/Education - Desired: SAP Order-to-Cash expertise across pre-sales, order fulfillment, pricing, supply chain, logistics, and billing. Experience with SAP, Salesforce, Hybris, or similar ERP, CRM, customer operations, or digital commerce platforms. Lean Six Sigma Green Belt training or certification. Experience leading global process standardization, adoption, or transformation initiatives.

This position does not support immigration sponsorship. The range for this position is $164,855.00 - $226,676.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.