Process manager Jobs in Des Moines, IA

Infosys McCamish

Skill : Customer Service

Process Specialist

We are seeking a detail-oriented and proactive Process Specialist to join our operations team. This role is critical in ensuring the accuracy of forms and legal documents managing workflows and collaborating with our offshore team to meet service level agreements. The ideal candidate will be a self-starter with strong organizational skills and a passion for process improvement.

Primary Responsibilities

• Review forms and legal documents for completeness and accuracy.
• Collaborate with offshore teams to ensure timely and accurate processing within SLA guidelines.
• Manage queues and workflows to optimize operational efficiency.
• Update and maintain Standard Operating Procedures (SOPs).
• Conduct research into problem cases and provide innovative solutions to improve processes.
• Take ownership of client issues and drive resolution with minimal supervision.

Location for this position isDes Moines IA.

Your responsibilities include but may not be limited to

Qualifications : Required

High School Diploma or GED Equivalent.

At least 2years of experience in the job description below

Preferred

Analytical skills

Oral and written communication skills

Knowledge of the insurance industry or insurance products / procedures through a combination of experience and / or coursework

Ability and willingness to learn multiple financial concepts and systems

Flexibility in a fast-paced team-oriented environment

Organizational and follow through skills

Sensitivity to service and quality

Producer Management / Compensation skills preferred but not required

Note : Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.

About Us

Infosys McCamish Systems( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.() Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

EOE / Minority / Female / Veteran / Disabled / Sexual Orientation /

Required Experience :

IC

Key Skills

Hr Executive Recruitment,Internship,Information Technology Sales,Furniture,Administration Support

Employment Type : Full Time

Experience : years

Vacancy : 1