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Product analyst Jobs in Peoria, IL

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Product analyst • peoria il

Last updated: 12 days ago

Product Support Analyst

KaavPeoria, IL, United States
Full-time

Join our team as a Product Support Analyst and become a pivotal player in enhancing customer experience for our customer's innovative digital products.In this role, youll leverage your expertise to... Show more

Remote Financial Analyst

Micro1Pekin, Illinois, US
Remote
Full-time +1

Investment Strategy & Advisory.Predictive Analytics & Visualization.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowled... Show more

 • Promoted

Online Product Tester

Online Consumer Panels AmericaPekin, Illinois, US
$25.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Online Product Support- Work From Home - No Experience

GL1Morton, Illinois
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Credit Analyst

GpacPeoria, Illinois, United States
Full-time +1

The Credit Analyst will support the lenders in underwriting requests for credit extensions to new and existing clients.They will perform detailed financial analysis for all lending opportunities, p... Show more

Remote Product Tester - $25-45 per hour

Online Consumer Panels AmericaEast Peoria, Illinois, US
$25.00–$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Work – Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaEast Peoria, Illinois, US
$25.00–$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Product Tester

OCPAPekin, Illinois, US
$18.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more

 • Promoted

Remote Product Tester - No Experience

OCPAMorton, Illinois, US
$18.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more

 • Promoted

Online Product Testing - $25-$45 per hour

OCPAMorton, Illinois, US
$25.00–$45.00 hourly
Part-time +1

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more

 • Promoted

Product Manager

Rheo EngineeringPeoria, IL, United States
$105,000.00 yearly
Full-time

New Product Development | Peoria, IL (In-Person) | Full-Time | 1020% Travel | Relocation Assistance Provided.Base Salary: $105,000 $145,000.Variable Compensation: Eligible for Rheo's Product Manag... Show more

Credit Analyst

GPACPeoria, IL, United States
Temporary

The Credit Analyst will support the lenders in underwriting requests for credit extensions to new and existing clients.They will perform detailed financial analysis for all lending opportunities, p... Show more

Remote Financial Analyst

Micro1Peoria, Illinois, US
Remote
Full-time +1

Investment Strategy & Advisory.Predictive Analytics & Visualization.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowled... Show more

 • Promoted

Online Product Tester

Online Consumer Panels AmericaMorton, Illinois, US
$25.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

WFH - Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaPekin, Illinois, US
$25.00–$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Financial Analyst

Micro1Morton, Illinois, US
Remote
Full-time +1

Investment Strategy & Advisory.Predictive Analytics & Visualization.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowled... Show more

 • Promoted

Online Product Tester

Online Consumer Panels AmericaPeoria, Illinois, US
$25.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Work – Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaPeoria, Illinois, US
$25.00–$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Product Quality Analyst - $45 per hour

Great LionPeoria city, Illinois
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Work from Home Product Tester

OCPAPekin, Illinois, US
$18.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more

 • Promoted
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Product Support Analyst

Product Support Analyst

KaavPeoria, IL, United States
30+ days ago
Job type
  • Full-time
Job description

Product Support Analyst

Join our team as a Product Support Analyst and become a pivotal player in enhancing customer experience for our customer's innovative digital products. In this role, youll leverage your expertise to monitor, troubleshoot, and resolve customer issues while serving as the subject matter expert for a eCommerce workstream. Top candidates will be passionate about providing exceptional support and driving continuous improvement. Help us power digital solutions in a collaborative environment.

Responsibilities of the incumbents are to provide worldwide support for the digital products and applications associated to the corresponding workstream:

  • Serves as an eCommerce workstream Product expert / Subject Matter Expert. Stays current with all digital products and applications associated with their respective workstream
  • Manages cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal client for every interaction.
  • Triage / Troubleshooting also support to Tier 1 Supplier agents
  • Tactical Timely resolution and follow-up with customer & dealers
  • Issue identification reports in all forms from customers, dealers, industry reps and subsidiaries.
  • Issue investigation basic triage, statistical analyses, basic testing and analysis of application failures, etc.
  • Resolution of commitments formally document issues and provide follow-up on the resolution process with dealers, customers and appropriate internal teams.
  • Manages hand-ups/escalation paths in support of daily operations.
  • Manages requests to the urgency defined by our service level agreements.
  • Serves as the primary point of contact for Tier 1 for the lines of business the Digital /Prod Service Engineering supports.
  • Supports continuous improvement efforts.
  • Creates and updates self service and Tier 1 support knowledge articles for digital products and applications.
  • Analyze and develop new customer service rep training or customer self-service opportunities, based on improving customer experience, preventing lost sales, churn, and solving customer issues.
  • Support Digital Product training for CSRs
  • Supports the development and maintenance of Business Rules
  • Validate and create process maps
  • Provides input to digital product and application support teams.
  • Conducts occasional dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.

Requires a college or university degree, technical certification or equivalent experience. At least 2 years of experience in product service support, application support, or equivalent support work.

Interpersonal skills to deal with sensitive, emotional or potentially controversial situations. Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment of others as needed. This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for the application or process. Experience with the use of Salesforce, specifically for Customer Relationship Management. Experience in Contact Center Operations, specifically related to customer experience and/or customer support. Strong planning and communication skills. Strong critical thinking/problem solving skills. Vendor Management experience.